If you are an Associate Analyst, Business Systems professional looking for an opportunity to grow your career, this offers the chance to provide end‑to‑end support for Online Store, Oracle Configuration Tools, and business systems integrated with My Emerson. You will help maintain system health and performance through testing, troubleshooting, data analysis, documentation, and continuous improvement activities that enhance user experience and support business operations.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Perform end‑to‑end support for Online Store, Oracle Configuration Tools, and integrated business systems, including maintaining and optimizing troubleshooting and test frameworks, gathering script data, executing recurring tasks, and managing requests or incidents from start to resolution.

• Analyze and troubleshoot workflow errors, triggers, integration issues, data sync problems, and other system errors, escalating complex issues to functional teams.

• Provide answers and guide users on how-to, navigation, or usage questions, draft and cascade announcements, maintenance notices, and resolution updates to users and stakeholders.

• Extract and generate quantitative information from databases using standard and non‑standard queries; consolidate, clean, format, calculate, categorize, and combine extracted data from multiple sources; and interpret data to propose reporting process optimization.

• Gather and analyze test requirements and create testing strategies for manual and automated testing to meet specific project needs.

• Design, develop, and implement automated test infrastructure, reusable modules, test tools, and test documentation to enhance efficiency and consistency across systems.

• Create and update technical documentation including work instructions, FAQs, and best practices, and conduct knowledge‑transfer sessions.

• Identify and support continuous improvement initiatives by working with business stakeholders to analyze operations and explore technology solutions.

Who You Are:

You build strong customer relationships and deliver solutions with a customer‑centric mindset. You make sense of complex information to effectively solve problems and take on new opportunities with urgency and enthusiasm. You communicate clearly with diverse audiences and relate comfortably with people across various groups. You stay open to learning, actively seeking new ways to grow and adapt your approach to meet shifting demands.

For This Role, You Will Need:

• 6 months of relevant experience in Systems and Support e Commerce, ERP Business Systems, and Testing; Fresh graduates are welcome to apply.

• Knowledge of collaboration and work‑management applications such as Share Point, ServiceNow, Azure DevOps, or similar tools.

• Experience or familiarity with data query languages and reporting tools such as Power BI, Excel, Access, PL/SQL, or Noetix Web Query.

• Ability to write SQL scripts, dashboards, or workflows using MS Power Platforms.

• Proficiency with Microsoft Office applications and customer experience tools such as Oracle Service Cloud or Oracle Sales Cloud.

• Knowledge of project management methodologies (Waterfall, Agile, Scaled Agile Framework).

Preferred Qualifications that Set You Apart:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related fields is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.