At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Description of Role/Position

The QC Support Analyst is a member of the Quality Control Support team and will provide operational and technical support across all QC Support activities including equipment lifecycle processes, sample and material management, training coordination, compliance activities, e Systems support, and audit readiness. The QC Support Analyst will be responsible for executing day‑to‑day laboratory support workflows, maintaining documentation accuracy, and ensuring QC laboratories remain inspection‑ready.

They will actively participate in cross‑functional activities with Manufacturing, QA, QC, Engineering and Digital teams to understand operational needs while providing QC Support expertise to enable efficient, compliant laboratory operations.

Key Responsibilities

• Support the execution and maintenance of QC Support workflows including sample receipt, labelling, storage, movement, and disposal in accordance with GMP documentation and data integrity principles.
• Always work with a mindset of safety first and act as an advocate for safe lab support practices.
• Maintain sample chain‑of‑custody records and ensure accuracy of data entered into LIMS/LES and other systems.
• Support equipment processes including scheduling, tracking calibration/PM events, coordinating vendor activities, and maintaining equipment records.
• Provide support for QC digital systems including user access, routine system checks, and execution of defined system workflows.
• Participate in investigations related to support processes and contribute to root cause analysis activities.
• Support preparation of documentation for audits, self‑inspections, and readiness activities across QC Support functions.
• Provide training and mentorship to QC staff on support workflows, equipment handling, documentation practices, and system use.
• Act as SME for one or more support processes or business systems, contributing to updates, improvements, and troubleshooting.
• Support continuous improvement activities and contribute to the simplification and standardization of QC Support processes.
• Support compliance documentation including SOP updates, logbook entries, and periodic review activities.
• Execute QC Support actions required to enable method transfers, new equipment introduction, and process updates.
• Proactively support management decisions and act as a role model for QC Support team behaviours.
• Influence the business/external partners on critical operational or compliance topics to meet key goals.

Educational Qualifications / Experience Required:

• BSc/MSc in Life Sciences, Engineering, or a related field with a minimum of 5 years pharmaceutical or biotechnology experience.
• Understanding of QC operations and support functions (e.g., equipment workflows, sample handling, digital laboratory systems).
• Experience working with laboratory systems such as LIMS / LES, Lab Vantage, MODA, or equivalent.
• Demonstrated understanding of Data Integrity and its application in a Digital Laboratory.

Additional Skills / Preferences:

• Business Knowledge: High performance in execution of work; proactively seeks better and simpler approaches. Demonstrated self‑management, prioritisation, and organisational skills.
• Learning Agility and Curiosity: Able to manage ambiguity, identify issues, prioritize problems, and contribute to practical solutions.
• Ability to Work with People: Demonstrated ability to collaborate effectively within and across teams.
• Communication: Strong written and oral communication skills in 1:1 and group settings.
• Technical Aptitude: Knowledge of QC support processes and capability to learn new technologies and tools.
• Integrity: Displays high levels of integrity and consistency in execution.
• Collaboration: Ability to build and maintain relationships across functional groups.
• Decision Making: Demonstrated ability to make well‑informed decisions within scope.
• Positive Influence: Addresses issues proactively and follows through on assigned actions.
• Problem Solving: Recognizes and resolves typical operational issues within own team with moderate supervision.
• Impact: Completes tasks within established procedures under moderate supervision; suggests improvements to existing processes.
• Project Support: Ability to support projects and deliver assigned actions.
• Customer Focus: Understands QC stakeholder needs and responds accordingly.

Additional Requirements / Information:

• Must be able to travel for familiarization and training as required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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