At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Title: Senior Service Now Platform Engineer

City: India

Position Locale: Local / Onsite

Location Details: LCCI

Company Overview:

Responsibilities:

Our partners are productive and empowered through the delivery of our innovative technology, robust and consistent customer service. The Service Now Platform Engineer has the opportunity to contribute technical expertise, influence and solutions for the Service Now platform. This includes engaging for the delivery of the IT Asset Management and Optimization Program.

Key Objectives/Deliverables

Engage with our Lilly Service Now team, cross functional IT partners, and vendors to enhance the Service Now capabilities and deliver new functionality.

This is achieved through:

• Technical proficiency of the Service Now platform, while working closely with the Platform Architect and the Technical Leads for the Service Now applications
• Utilization of knowledge and experience of Service Now, to create the design and oversight for development of new capabilities
• Effective impact analysis of the local and/or global changes while ensuring consistency and conformance to Standard Operating Procedures for architecture, data, integrations and processes
• A high learning agility to understand the current state and provide technical expertise to advance the design and project deliverables
• Maintaining the appropriate awareness of ever-changing business needs, technical changes and vendor/supplier relationships and services
• Strong problem solving skills, with a commitment to establish relationships, work effectively with others, ensure controls and monitor the progress
• Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects and cross-functional teams
• Functional knowledge of IT infrastructure
• Applied knowledge of ITIL v3
• A passion for mentoring, learning, and driving cross-functional success.

Basic Qualifications:

• Bachelor’s Degree and minimum of 8 years of experience in IT
• 6+ years Knowledge of the software development life cycle, spanning the entire lifecycle from project initiation to deployment, support, and retirement
• Knowledge of the Service Now apps/components and System Admin skills
• Database skills to understand common databases and how to utilize this information to advance Service Now capabilities
• Data Integration experience and awareness of additional technologies to facilitate the integration needs with other platforms, cloud computing, etc.
• Configuration Management skills to bridge the concepts and readiness between the Configuration Management Database (CMDB), Service Now Discovery and Asset Management
• Fluent in English for verbal and written communications, is essential
• Proven team player and the ability to work in a dynamic environment, where needs and priorities can change, with compressed deadlines

Additional Skills/Preferences:

• Demonstrated ability to analyse, anticipate, and resolve complex issues (technical, operational, or business-related) through sound problem-solving skills.
• Service Now Certified System Administrator (CSA) certification
• Applied knowledge of ITIL v3 or ITIL v4
• Motivation to educate self and others
• Proven ability to build relationships internally and externally
• Demonstrated ability to drive cross-functional interactions
• Depth and breadth of expertise with integrations with external systems and data management

Additional Information:

Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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