At e Bay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a Senior Staff Design Program Manager (DPM), you’ll play a key role in developing the next generation of e Bay Services.  You’ll shape strategy and drive alignment across design, product, engineering, and business teams to scale design systems, evolve operating models, and elevate product quality across key areas like global shipping and fulfillment. You’ll work across complex ecosystems, ensuring platform-level systems and global needs are considered from the start.

You'll use modern tools and AI to drive efficiency, velocity, and consistency across the product lifecycle from concept through launch. Our DPMs are embedded throughout the design process: defining outcomes, managing requirements, scoping releases, running the process, enabling iteration, and ensuring seamless cross-functional collaboration to deliver high-quality, customer-centered experiences.

This role is ideal for someone who’s energized by the future of online shopping, fluent in digital culture and social trends, and passionate about shaping the systems that power global commerce. Excellent communication, collaboration, and organizational skills are essential. This is a hybrid role based in Toronto, requiring at least three in-office days per week.

What you will accomplish: Strategic Leadership & Innovation

• Lead the end-to-end design program strategy across a portfolio of e Bay Services products, aligning customer experience vision with business priorities and platform capabilities.

• Find opportunities to simplify, modernize, and innovate experiences for buyers and sellers across markets.

• Translate ambiguous, complex problem spaces into clear program roadmaps, principles, and outcomes.

• Influence executive team members through strong narrative, data, and insights dedicated to user experience.

Program Management & Execution

• Lead multiple, highly interdependent design initiatives spanning international shipping, logistics, compliance, and localized experiences.

• Partner closely with Design, Product Management, Engineering, Operations, Legal, and Global Markets teams to ensure cohesive execution.

• Own and drive rituals and rhythms required to complete the design deliverables with high efficiency and quality

• Establish and evolve program governance, operating rhythms, and decision frameworks appropriate for global scale.

• Proactively manage dependencies, risks, and trade-offs across organizations and time zones.

Design Enablement & Craft

• Enable design teams to do their best work by creating clarity, alignment, and momentum across complex work streams.

• Ensure high-quality, consistent experiences across touchpoints while allowing for local market nuance.

• Champion design excellence, customer empathy, and systems thinking throughout the product development lifecycle.

Organizational Impact

• Mentor and influence other program managers, helping set a higher standard for program management at e Bay.

• Drive process improvements that increase velocity, transparency, and collaboration across the design org.

• Serve as a trusted partner to senior design and product leadership on large-scale, cross-company initiatives.

What You Bring:

• 10 years of experience in program management, with significant experience partnering with teams on complex products.

• Proven track record of leading large-scale, cross-functional programs in global or platform environments.

• Deep expertise managing ambiguity, evolving requirements, and highly interdependent workstreams.

• Strong critical thinking skills paired with hands-on execution excellence.

• Exceptional communication and storytelling skills, including the ability to influence senior executives.

Domain & Leadership Strengths

• Experience working on global, international, or logistics-related products is strongly preferred.

• Demonstrated ability to operate at senior level, influencing beyond direct authority.

• Systems thinker with a customer-first attitude and strong business acumen.

• Comfortable balancing innovation with operational rigor in a regulated, high-stakes domain.

• Proficient in tools like Airtable, Google Workspace, and Figma, with a demonstrated ability to quickly learn and adapt to new systems to support program execution and team alignment.

This job posting relates to an existing vacancy within e Bay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talentebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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