Cloud Support Engineer

About e Bay

At e Bay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

The e Bay Cloud team powers the foundational infrastructure that supports thousands of e Bay applications. We operate and manage one of the industry's largest private cloud platforms based on open-source technology, which includes hundreds of Kubernetes clusters and millions of compute instances. Our mission is to provide end-to-end governance and support for the full lifecycle of e Bay applications running on our platform. We focus on enhancing the platform's cloud-native capabilities to ensure these applications are reliable, efficient, scalable and secure.

We are seeking an experienced Cloud Support Engineer to join us. You'll be a key contributor, helping e Bay developers adopt cloud-native applications on our platform. This requires a deep understanding of our core cloud technology and custom functionalities. You will drive the adoption of cloud-native principles, focusing on improving developer productivity through CI/CD automation and ensuring security compliance. We're looking for a candidate with at least 5 years of experience in a similar role, with a strong focus on cloud support within a large-scale environment.

What You Will Accomplish

• Enable e Bay native cloud adoption by providing expert support, solutions, and best practices to developers
• Work collaboratively with cloud engineers to triage and resolve complex system issues
• Translate user feedback and requirements into actionable improvements for the cloud platform
• Utilize GenAI to develop tools and automation for cloud administration
• Champion DevOps culture and principles, prioritizing automation to maintain a high level of reliability and efficiency

What You Will Bring

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in large-scale distributed systems, with a deep understanding of cloud platforms, schedulers, operating systems, and Kubernetes
• Proficient in programming with Go, Python, or other relevant languages, with demonstrated experience in building automation tools and solutions using GenAI
• Expert in troubleshooting and quickly debugging complex issues in distributed systems
• Proven ability to manage multiple projects independently in a high-pressure environment, consistently driving for results
• Strong communication and collaboration skills, with a focus on fostering a culture of DevOps and continuous automation

Equal Opportunity

e Bay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.