Job Description:

ABOUT THE ROLE:

As the Director of Sales Operations, you are not just managing a department; you are the chief architect of our Sales Operations Center of Excellence. Reporting to the Head of Global Sales Operations, you will lead the charge in re-engineering operational workflows for our B2B sales organization to drive velocity, accuracy, and scalability, with the potential to expand across the organization.

We are looking for a transformation-minded leader who thrives in complexity. You will dismantle legacy bottlenecks, synchronize global teams, and build a world-class operational engine that bridges the gap between sales ambition and financial rigor.

You will work on-site in our midtown Manhattan office at least 3 days every week.

• RESPONSIBILITIESStrategic Governance & Global Architecture

• Global Leadership: Oversee Sales Operations across AMER, EMEA, and APAC, providing vision and strategic direction to Regional Directors and a global team of ≈ 40 Regional Sales Coordinators (RSCs).

• Process Engineering: Conduct deep-dive diagnostics of the Quote-to-Cash lifecycle to identify and eliminate friction. You will own the roadmap for scalable technology and workflow improvements.

• Systemic Alignment: Act as the primary architect for the sales journey, ensuring Salesforce configurations and pre-sales workflows are optimized for speed without sacrificing data integrity.

• Data Hygiene: Lead the team in maintaining rigorous audit trails for contract creation and user seat management, proactively preventing billing errors and delivery delays.

• Cross-Functional Diplomacy & Operational Authority

• Organizational Bridge: Serve as the high-level liaison between Sales, Finance, Billing, and Legal. You and your team are the expert at balancing competing priorities to find win-win solutions that protect the firm but minimize obstacles to sales execution.

• Operational Guardrails: Exercise the authority to veto requests that fail technical or billing requirements. You are the guardian of the entire picture, ensuring every deal is built for long-term success.

• Execution & Risk Mitigation

• Standardization: Develop and enforce Global SOPs to ensure a consistent experience for sales teams, regardless of geography.

• Root-Cause Resolution: Manage the escalation pipeline not just by fixing problems, but by implementing permanent structural corrections to prevent recurrence.

• Product/Billing Synergy: Partner with Product teams to ensure new offerings are sales-ready and that client entitlements are activated seamlessly and accurately.

• YOU HAVE

• Flexibility: Willingness to work in our midtown Manhattan office at least 3 days every week.

• Experience: 12 years of professional experience in process improvement, business transformation, or sales operations, with at least 5 years in a significant leadership capacity.

• The Builder Pedigree: Proven track record of building or radically transforming a Sales Operations function within a complex, global matrixed environment.

• Commercial, Financial & Contract Acumen: Strong understanding of B2B SaaS/subscription models, pricing, contracting, end-to-end contract lifecycle management, billing, and revenue controls.

• Change Management Mastery: Exceptional ability to influence tenured stakeholders and drive behavioral change within sales teams and across the organization.

• Technical Literacy: Expert-level familiarity working with a complex tech stack, including Salesforce, and the vision to integrate them effectively.

• Change & Transformation Leadership: Demonstrated success leading large-scale transformation and change initiatives. Ability to drive adoption of new processes, tools, and behaviors across global sales organizations. Strong communication and storytelling skills to translate complexity into clear action.

• People Leadership: Experience overseeing a multi-layered organizational structure, leading managers and their teams to deliver against company goals.

BENEFITS

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

• Reasonable accommodation: Dow Jones, Making Careers Newsworthy

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

• Dow Jones
• Global Business Operations

Job Category:

Sales

Union Status:

Non-Union role

Pay Range: $175,000 - $200,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..