About the Team

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which the Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones.

About the Role

WSJLI is looking for a dynamic and resourceful Council Manager to support our executive peer communities. In this role, you will be the central point of contact for a designated council members and their support teams, responsible for ensuring a high level of member engagement, satisfaction, and retention. You will work closely with the Council Chair to foster a vibrant, connected community and deliver a valuable experience for all members.

Member Engagement and Relations

• Set Strategy for Council Growth: In conjunction with the Council Chair, play a large strategic role in optimizing for Council growth and member satisfaction, including taking a holistic look at attendees for each event and curating the best mix for an elevated experience.
• Proactively Drive Engagement: Actively reach out to council members to encourage participation in events, utilize non-event benefits (e.g., exclusive content, networking opportunities), and build strong, individual relationships.
• Monitor Engagement and Retention: Partner with Member Services Associates to understand who from the council members are engaged, which are unengaged.
• Support Sales to New Members: Closely partner with Council Chair and WSJLI's sales team to drive new membership acquisition; at times be the primary sales point of contact for high-profile members at companies where WSJLI leaders already have a strong relationship.
• Optimize Member Outreach: Develop and execute tailored engagement strategies based on member profiles. Prioritize outreach to prominent, at-risk, and unengaged members to ensure they are receiving maximum value from their membership.
• Build Council Chair Relationship: Collaborate closely with the Council Chair, providing support and insights to help them foster a strong, cohesive community.

Programming and Content Curation

• Match Members to Opportunities: Identify and match members to relevant programming and speaking opportunities that align with their expertise and the council's agenda.
• Source Event Speakers: Working with WSJLI's Executive Producer and the Council Chair, actively recruit and secure qualified members to serve as speakers for council events, workshops, and virtual sessions.

Event and Summit Support

• Drive Summit Co-Chair Recruitment: Partner with the Council Chair to identify and recruit suitable members to serve as co-chairs for annual summits and major events, ensuring a strong leadership presence.

Qualifications

• 7 years minimum relevant experience
• Bachelor's degree in Business, Communications, Marketing, or a related field or equivalent experience
• Proven experience in community management, account management, or a similar member/client-facing role
• Exceptional interpersonal and communication skills, with a talent for building and maintaining professional relationships
• Strong organizational and project management abilities, with a focus on details and follow-through
• Experience with a CRM or membership management system (e.g., Salesforce, Hub Spot)
• Strategic mindset with the ability to identify opportunities for member value and engagement
• A proactive and self-motivated approach to work, with a track record of driving results
• Ability to work collaboratively with a diverse group of stakeholders, including executive-level members and internal teams

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Additional Information

Business Area: Dow Jones

• Leadership Institute

Job Category: Sales

Union Status: Non-Union role

Pay Range: $115,000 - $145,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, Market Watch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

• If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs
• Dow Jones." Thank you.

Equal Opportunity Statement

• Dow Jones, Making Careers Newsworthy
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.