We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

• Answer incoming customer calls and respond to inquiries in a timely manner

• Process customer orders accurately and efficiently

• Handle cash transactions and maintain proper cash handling procedures

• Provide exceptional customer service, addressing concerns and resolving issues

• Maintain a clean and organized work environment

• Collaborate with team members to ensure smooth operations

• Assist with various administrative tasks as needed

• Adhere to company policies and procedures at all times

• Strong communication skills with the ability to interact professionally with customers

• Customer-focused mindset with a friendly and positive attitude

• Flexibility to work various shifts, including weekends and holidays

• Ability to follow directions and adhere to company protocols

• Basic computer proficiency for order processing and data entry

• Excellent multitasking skills to handle multiple customer requests simultaneously

• Problem-solving abilities to address customer concerns effectively

• Ability to work in a fast-paced environment while maintaining attention to detail

• Team player with a willingness to assist colleagues as needed

• Physical ability to stand for extended periods and lift up to 25 lbs. when required