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JobsDomino's

Customer Service Rep./Pizza Maker - Southside

Domino's

Customer Service Rep./Pizza Maker - Southside

Domino's

Birmingham

·

On-site

·

Full-time

·

2w ago

Calling all customer service superheroes! We're on a mission to assemble a dream team of dedicated Customer Service Reps. As the smiling face and cheerful voice of our company, you'll be the wizard behind the curtain, ensuring customer happiness through your magical powers of exceptional service and problem-solving prowess!

Your thrilling adventure as our Customer Service Rep includes:

  • Becoming a master of multitasking by juggling customer interactions (phone and in-person) - it's like a fun game of customer service ping-pong!

  • Transforming into a human encyclopedia of our products, helping customers find their perfect match and processing orders with the precision of a Swiss watch

  • Joining forces with your fellow customer service avengers to conquer service goals and skyrocket customer satisfaction to new heights

  • Embarking on a never-ending quest for knowledge about company policies, products, and services - consider yourself a student in the University of Awesome Customer Service

  • Channeling your inner superhero to identify tricky issues and save the day by calling in backup from others when needed

  • A silver-tongued communicator who can charm the socks off anyone (in person or in writing)!

  • A customer service superhero with a friendly attitude that could melt the heart of Grumpy Cat

  • Ability to juggle tasks like a circus pro in our fast-paced customer service circus

  • Math skills sharp enough to calculate how many jelly beans are in that giant jar (and process transactions too)

  • A problem-solving wizard who can turn frowns upside down faster than you can say "abracadabra"

  • Attention to detail so keen you could spot Waldo in a sea of red and white stripes

  • A team player who believes there's no "I" in "awesome customer service"

  • Flexibility that would make a yoga instructor jealous (metaphorically speaking, of course)

  • Previous customer service experience is like extra sprinkles on our sundae – sweet, but not required!

At Domino's we value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We do our best to “Put our People First” by making sure our work environment is safe and provides stability for our team members.

Core Values distinguish a company's identity. They are the set of ethics and principles that govern a company's decision making and actions. They also serve as the foundation for the company culture, and the behaviors expected by its workforce. At SDH Pizza, Inc. those foundational values are:

Excellent Customer Service

Along with delivering quality product and value, our customers service interactions must be guided by empathy, transparency, authenticity, and patience every single time. When we serve customers

guided by these principles their experiences can go from satisfactory to exceptional!

Do the Right Thing

Exercise good judgement by “doing the right thing” with each other, our customers, and others. We Do the Right Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for our actions.

Operate Under the Platinum Rule

Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, where every team member, customer, and visitor to our stores, feels welcome and appreciated.

Accountability

Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes, but actively learning from them to drive positive outcomes. Taking ownership of one’s actions

help foster a culture of trust and improved morale.

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About Domino's

Domino's

Domino's

Public

Domino's Pizza, Inc., commonly referred to as Domino's, is an American multinational pizza restaurant chain founded in 1960. The corporation is Delaware-domiciled and headquartered at the Domino's Farms office park in Ann Arbor Township, near Ann Arbor, Michigan.

10,001+

Employees

Ann Arbor

Headquarters

Reviews

3.1

9 reviews

Work Life Balance

3.4

Compensation

3.2

Culture

3.1

Career

3.8

Management

2.3

65%

Recommend to a Friend

Pros

Flexible scheduling and accommodates school

Good coworkers and teamwork

Weekly pay with tips and mileage reimbursement

Cons

Poor and inconsistent management

High turnover rates

Inadequate training provided

Salary Ranges

1 data points

Junior/L3

Junior/L3 · Domino's Employee

1 reports

$19,760

total / year

Base

$12

Stock

-

Bonus

$650

$16,640

$35,360

Interview Experience

1 interviews

Difficulty

2.0

/ 5

Duration

14-28 weeks

Offer Rate

100%

Experience

Positive 100%

Neutral 0%

Negative 0%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Background Check

5

Offer

Common Questions

Past Experience

Behavioral/STAR

Culture Fit

Availability/Schedule