The specialist’s focus within the ‘Store Tech Procurement Team’ will revolve around order administration and franchisee relationship management. The specialist will also be partnering with internal teams, such as the New Store Opening team and Team USA to ensure that those team’s technology procurement needs are met. The specialist will provide best-in-class customer service as they process orders and respond to customer inquiries.

RESPONSIBILITIES AND DUTIES

(60%) Order Processing

• Review orders and release them as the first gate in the order process flow
• Manage emergency order requests, determine priority, and expedite as necessary
• Responsible for all system & documentation-related items associated with each order transaction
• Contact assigned franchisees as necessary for order clarifications
• Inform customers of any current product issues or notifications

(35%) Customer Relationship Management

• Resolve customer inquiries related to order status, billings, service, and products
• Manage RMA requests, ensuring the return process flow is completed to closure
• Partner with Internal teams, such as the NSO team & Team USA IT, to assist with their technology procurement needs

(5%) Vendor Relationship Management

• Partner with Domino’s technology procurement partner to ensure best in class procurement for our customers

• Resolve any vendor related issues resulting in delivery delays, escalating as needed to ensure resolution to all issues

• Act as primary contact for assigned OEM vendors, managing product life-cycles, availability, and innovation opportunities

• Bachelor’s degree in Business preferred

• Minimum of 3 year customer service experience

• Vendor experience preferred

• Ability to multitask in a fast-paced environment

• Ability to prioritize and execute based on business need

• Dedicated to customer satisfaction

• Organization and time management skills required

• Excellent communication skills & computer proficiency

• Proficiency in Microsoft Office Suite

Hybrid position requiring weekly onsite work Monday through Thursday in our Ann Arbor office.

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!