We are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service.

• Respond to customer inquiries via phone, in person, in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Process orders, refunds, and exchanges efficiently

• Identify and escalate complex issues to managment

• Maintain detailed records of customer interactions and transactions

• Collaborate with team members to improve customer service processes

• Stay updated on product knowledge and company policies

• Achieve performance targets and quality assurance standards

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in customer service software and basic computer skills

• Ability to multitask and prioritize in a fast-paced environment

• Patient and empathetic approach to customer interactions

• High school diploma or equivalent

• Previous customer service experience preferred

• Ability to work flexible hours, including weekends and holidays as needed

• Knowledge of our products or services is a plus