The Sr. HR Operations Representative serves as a centralized resource for all employee inquiries and HR operational tasks. This role supports Tier 1 functions, responding to requests via phone, chat, and email, while processing HR transactions in the HCM and managing documentation. The representative also performs key compliance and administrative duties, including employment verifications, payroll exception review, and data reporting to internal stakeholders.

Key Responsibilities

Frontline Support & Intake:

• Respond to incoming HR questions via phone, email, chat, and ticketing systems (e.g., Service Now)
• Triage non-HR Operations requests to appropriate teams (HRBPs, Payroll, Benefits, Talent, LOA, Employee Relations, Compensation or Leave of Absence teams)
• Educate employees on HR processes, policy interpretations, and available resources
• Answer general questions about company policies, HR procedures, and compliance expectations
• Sort and distribute incoming HR mail to the appropriate functional areas
• Guide employees through self-service tools for time, benefits, payroll, and profile management
• Complete Password resets and phone transfers

Transactional Processing & Case Resolution:

• Complete employment transactions (hires, promotions, transfers, terminations, manager changes, pay rate adjustments)
• Review and resolve payroll exceptions, coordinating with Payroll and HR business partners
• Respond to and fulfill employment verifications and support letter requests
• Process and mail medical support notices and ensure compliance with state requirements
• Resolve complex HR cases involving benefits, leave, job changes, or multi-team dependencies
• Maintain detailed documentation in the case management system and ensure timely case closure
• Complete I-9s for remote and office team members
• Maintain company compliance processes to include, but not be limited to, reviewing and completing I-9’s, MVRs, background checks, physicals, and drug tests

Data Integrity, Reporting & Compliance

• Conduct audits and reconcile employee data across systems to ensure accuracy
• Maintain compliance dashboard, support audits, and track completion of required HR documentation
• Send out recurring dashboards and compliance-related reports to operations leaders, HRBPs, and other business units
• Support ad-hoc data requests for HR compliance, regulatory filings, or internal tracking
• Assist in updating SOPs, process guides, and the HR knowledge base

Cross-Functional HR Support:

• Serve as the central intake and coordination point for HR inquiries across all departments

• Escalate high-risk or sensitive issues appropriately while owning Tier 1 resolution paths

• Participate in open enrollment, year-end processing, and HR systems enhancements

• Support internal HR projects related to process improvement, automation, and employee experience

• High school diploma or GED required; associate or bachelor’s degree in HR or Business preferred

• 1+ year in HR shared services, operations, or customer service environment

• Experience with HCM (People Soft or another system) and case management systems (Service Now or another system) preferred

• Strong interpersonal skills, written and verbal communication, and a service mindset required

• Ability to multitask in a fast-paced, deadline-driven environment with confidentiality and accuracy

• Proficient in Microsoft Excel, Outlook, and Word

Preferred Skills:

• Experience processing job data changes and HR compliance documents
• Familiarity with payroll systems, leave administration, and benefit coordination
• Ability to interpret HR policies and procedures to assist with Tier 1 resolution
• Experience drafting or maintaining SOPs and HR process documentation
• Strong analytical mindset with an interest in improving HR operations through technology or process refinement

Benefits:

• Paid Holidays and Vacation

• Medical, Dental & Vision benefits that start on the first day of employment

• No-cost mental health support for employee and dependents

• Childcare tuition discounts

• No-cost fitness, nutrition, and wellness programs

• Fertility benefits

• Adoption assistance

• 401k matching contributions

• 15% off the purchase price of stock

• Company bonus

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!