We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Answer incoming phone calls professionally and efficiently

• Take accurate customer orders and input them into our system

• Process cash transactions and handle payments securely

• Provide exceptional customer service, addressing inquiries and resolving issues

• Collaborate with team members to ensure timely order fulfillment

• Maintain a clean and organized work environment

• Assist with various tasks as needed, including food preparation and packaging

• Lift and move items weighing up to 25 lbs. when required

• Adapt to changing priorities and maintain flexibility in work schedule

• Contribute to a positive team atmosphere and uphold company values

• Excellent communication skills, both verbal and written

• Strong customer service orientation with a friendly and professional demeanor

• Ability to multitask efficiently in a fast-paced environment

• Basic computer proficiency for order entry and processing

• Cash handling experience and basic math skills

• Flexibility to work weekends, holidays, and various shifts as needed

• Physical ability to stand for extended periods and lift up to 25 lbs.

• Strong attention to detail and accuracy in order taking and processing

• Ability to remain calm and composed under pressure

• Team player with a positive attitude and willingness to learn

• High school diploma or equivalent preferred

• Previous customer service experience is a plus

• Knowledge of the food service industry is beneficial but not required