Join our dynamic team as a Customer Service Representative in High Ridge, United States! We're looking for a friendly and detail-oriented individual to provide exceptional service to our valued customers. In this role, you'll be the face of our company, handling customer inquiries, processing orders, and ensuring customer satisfaction.

• Answer incoming customer calls and respond to inquiries in a professional and friendly manner

• Process customer orders accurately and efficiently using our computer system

• Handle cash transactions and maintain a balanced cash drawer

• Resolve customer complaints and concerns with empathy and a solution-oriented approach

• Collaborate with team members to ensure smooth operations and excellent customer experiences

• Maintain a clean and organized work environment

• Assist with additional tasks as needed to support overall business operations

• Adhere to company policies and procedures at all times

• Excellent communication skills, both verbal and written

• Strong customer service orientation with a friendly and professional demeanor

• Basic math skills for handling cash transactions

• Ability to follow directions and adhere to company protocols

• Computer literacy and familiarity with order processing systems

• Multitasking ability in a fast-paced environment

• Stress management skills and ability to remain calm under pressure

• Physical ability to stand for extended periods and lift up to 25 lbs.

• Flexibility to work weekends and holidays as required

• High school diploma or equivalent preferred

• Previous customer service experience is a plus, but not required – we provide training!