We're looking for a friendly and efficient Customer Service Representative to join our team at our 5400 Preston Hwy location in Louisville, United States. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Greet customers warmly and handle their inquiries and orders professionally

• Take phone and in-person orders accurately and efficiently

• Process cash and credit card transactions

• Prepare food items according to company standards

• Maintain a clean and organized work environment

• Collaborate with team members to ensure smooth operations during busy periods

• Address customer concerns and resolve issues promptly and courteously

• Assist with inventory management and restocking as needed

• Adhere to all company policies, food safety regulations, and quality control standards

• Participate in ongoing training to improve product knowledge and customer service skills

• Excellent customer service skills with a friendly and professional demeanor

• Strong communication abilities, both verbal and written

• Capability to work in a fast-paced environment and handle multiple tasks simultaneously

• Basic computer skills for operating point-of-sale systems

• Ability to follow directions and adhere to company procedures

• Flexibility to work various shifts, including weekends and holidays

• Physical stamina to stand for extended periods and lift up to 25 lbs

• Cash handling experience and basic math skills

• Attention to detail and commitment to accuracy in order taking and food preparation

• Team-oriented mindset with a willingness to assist colleagues as needed

• High school diploma or equivalent preferred, but not required

• Previous customer service experience is a plus, but we're willing to train the right candidate

All your information will be kept confidential according to EEO guidelines.