We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner

• Address customer inquiries, concerns, and complaints with empathy and patience

• Process orders, returns, and exchanges accurately and efficiently

• Maintain up-to-date knowledge of company products, services, and policies

• Collaborate with other departments to resolve complex customer issues

• Document customer interactions and update account information in our customer service software

• Identify and escalate priority issues when necessary

• Provide suggestions for improving customer service processes and procedures

• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in customer service software and basic computer skills

• Ability to multi-task and prioritize in a fast-paced environment

• Previous customer service experience preferred

• High school diploma or equivalent

• Patient and empathetic demeanor with a genuine desire to help others

• Ability to remain calm and professional in challenging situations

• Strong team player with a positive attitude

• Flexibility to work various shifts as needed

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!