We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

• Handle customer complaints and concerns with patience and understanding

• Process orders, refunds, and exchanges accurately

• Maintain up-to-date knowledge of products, services, and company policies

• Collaborate with other departments to resolve complex customer issues

• Document customer interactions and update customer records in the CRM system

• Identify and escalate priority issues when necessary

• Provide feedback to management on recurring customer issues or concerns

• Participate in ongoing training to enhance customer service skills and product knowledge

• Contribute by making food with the shift runner or manager

• High school diploma or equivalent

• Previous customer service experience preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in CRM software and basic computer skills

• Ability to remain calm and professional in high-pressure situations

• Excellent listening skills and ability to empathize with customers

• Flexibility to work in a fast-paced, dynamic environment

• Strong time management and multitasking abilities

• Positive attitude and commitment to delivering exceptional customer service

MUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA