We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly

• Process customer orders, ensuring accuracy and timeliness

• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions

• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers

• Collaborate with team members to ensure smooth operations and consistent customer service

• Enter and update customer information in our database systems

• Assist in maintaining a clean and organized work environment

• Participate in team meetings and training sessions to enhance skills and knowledge

• Identify and escalate complex issues to appropriate departments or management when necessary

• Meet or exceed established performance metrics and quality standards

• High school diploma or equivalent

• Previous customer service experience preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in data entry and basic computer operations

• Ability to multitask effectively in a fast-paced environment

• Basic math skills for processing transactions and handling monetary exchanges

• Strong interpersonal skills and ability to work collaboratively in a team

• Customer-focused mindset with a commitment to providing exceptional service

• Flexibility to work various shifts as needed

• Ability to remain calm and professional under pressure

• Willingness to learn and adapt to new technologies and procedures

• Physical ability to stand for extended periods and navigate the work area