Assistant Manager Expectations

ASSISTANT MANAGERS MUST ADHERE TO THE FOLLOWING BASIC EXPECTATIONS WHILE IN THEIR POSITION: SET THE EXAMPLE BY:

• ⎫ ▪SHOWING INTEGRITY

• ⎫ ▪SHOWING SMART HUSTLE

• ⎫ ▪SHOWING INITIATIVE

• ⎫ ▪EXEMPLIFYING GREAT IMAGE

• ⎫ ▪ACTING WITH GOOD JUDGEMENT

• ⎫ ▪ACTING AS A ROLE MODEL ON HOW JOBS SHOULD BE COMPLETED

ADHERING TO SAFETY AND SECURITY GUIDELINES BY:

• ⎫ ▪BEING ABLE TO PROPERLY HANDLE CASH

• ⎫ ▪BEING ABLE TO PERFORM A TILL TURNOVER

• ⎫ ▪KNOWING THE PROPER BAD ORDER PROCEDURES

• ⎫ ▪KNOWING THE SAFE PROCEDURES

• ⎫ ▪KNOWING THE CALL BACK PROCEDURES

EXECUTE BASIC STORE OPERATIONS THAT INCLUDE:

• ⎫ ▪BEING ABLE TO MAKE A GREAT LARGE PEPPERONI PIZZA UNDER 50 SECONDS OR LESS

• ⎫ ▪BEING ABLE TO PROPERLY OPEN AND CLOSE THE STORE

• ⎫ ▪BEING ABLE TO OPERATE ALL STATIONS WITHIN THE STORE

• ⎫ ▪BEING AWARE OF AND ENFORCING ALL IMAGE STANDARDS

• ⎫ ▪ENSURING THE TEAM KNOWS HOW TO READ JOB AIDS AND ARE UTILIZING SCALES

• ⎫ ▪BEING ABLE TO MAKE GREAT PRODUCT

• ⎫ ▪BEING ABLE TO HANDLE CUSTOMER COMPLAINTS APPROPRIATELY AND PROMPTLY

• ⎫ ▪KNOWING WHAT TO DO WHEN EQUIPMENT IS NOT WORKING

• ⎫ ▪PRACTICING AND ENFORCING HTA WITHIN THE STORE AT ALL TIMES

• ⎫ ▪UNDERSTANDING WHAT THE SERVICE GOALS ARE FOR THE STORE

• ⎫ ▪KNOWING HOW TO ROUTE DRIVERS BY USING THE MAP SYSTEM OR BY HAVING A REASONABLE UNDERSTANDING OF THE DELIVERY AREA

• ⎫ ▪DIRECTING THE TEAM APPROPRIATELY WHEN IN CHARGE OF A SHIFT

• ⎫ ▪ASSISTING IN MAINTAINING A CLEAN AND ORGANIZED STORE

• ⎫ ▪KNOWING HOW TO DATE AND PUT A TRUCK DELIVERY AWAY

• ⎫ ▪KNOWING WHAT TO DO WHEN RUNNING OUT OF PRODUCT

• ⎫ ▪MONITORING PRODUCT EXPIRATION DATES

• ⎫ ▪ASSISTING THE GM BY TRAINING AND CROSS TRAINING TEAM MEMBERS

• ⎫ ▪ASSISTING THE GM TO IMPROVE SPEED AND HUSTLE WITHIN THE STORE

• ⎫ ▪LEARNING HOW TO TROUBLESHOOT AND SOLVE PROBLEMS WITHIN THE STORE

• ⎫ ▪BUILDING POSITIVE RELATIONSHIPS WITH TEAM MEMBERS AND CREATING A FUN ATMOSPHERE

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