Company Overview Docusign brings agreements to life.

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do In this position, you are responsible for adjudicating Service Now quota cases.

The successful candidate must first learn quota policies and how to apply them.

Next, you should be able to analyze the case presented, gather data, collaborate with quota team SMEs and respond to the cases.

You must be able to communicate concisely and effectively with upper-level Sales Leaders.

You will also support the Quota team with reporting, identifying process gaps, and operational requests.

This position is an individual contributor role reporting to the Senior Manager, Strategy & Operations Quota.

Responsibility Adjudicate high-volume Service Now Quota cases, including Territory operations, Sales compensation, and Policy questions, ensuring correct ownership and assignment to consistently meet defined Service

Level: Agreements (SLAs) Assist with time-sensitive case escalations and conduct peer-reviews of complex cases, applying foundational functional knowledge to ensure data accuracy and resolve critical operational issues Execute both routine and non-routine work that contributes directly to the function's ability to achieve its strategic goals and objectives Work with cross-functional teams as needed to address operational issues and redirect specialized requests to the appropriate internal partners Be responsible for maintaining clear, up-to-date process documentation and contribute to the shared knowledge base to ensure process continuity and support team learning Assist in the regular update of quota processes and policies, ensuring documentation reflects current business rules and operational procedures Provide consistent operational support to the Quota team as requested, focusing on reliable and accurate task completion Retrieve and analyze operational data using Google Sheets and other core data management/BI systems (Snowflake, SQL, and Tableau) to support team reporting and performance monitoring Support efforts in basic data analysis and process optimization, focusing on improving task efficiency and supporting team insights Deliver training and onboarding support for new team members or stakeholders on core quota processes, policies, and tools to standardize understanding Job Designation Hybrid: Employee divides their time between in-office and remote work.

Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.

Preferred job designations are not guaranteed when changing positions within Docusign.

Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field 5+ years of experience in Sales Operations, Compensation, Finance, or Business Analyst roles

Experience: using Google Sheets or Excel (complex formulas, pivot tables, and data visualization)

Experience: synthesizing large datasets into actionable insights and clear resolutions Preferred Hands-on experience with Service Now (specifically case management) and CRM platforms like Salesforce Familiarity with SQL, Snowflake, or BI tools like Tableau to pull and manipulate raw data Understanding of Sales Quota structures, territory management, or incentive compensation plans

Experience: identifying process gaps and implementing workflow optimizations or automation Ability to thrive in a high-volume, fast-paced environment while maintaining a high degree of accuracy and meeting strict SLAs Strong written and verbal communication skills, with a track record of interacting with mid-to-upper level management Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice:

In this position, you are responsible for adjudicating Service Now quota cases.

The successful candidate must first learn quota policies and how to apply them.

Next, you should be able to analyze the case presented, gather data, collaborate with quota team SMEs and respond to the cases.

You must be able to communicate concisely and effectively with upper-level Sales Leaders.

You will also support the Quota team with reporting, identifying process gaps, and operational requests.

This position is an individual contributor role reporting to the Senior Manager, Strategy & Operations Quota.

Responsibility Adjudicate high-volume Service Now Quota cases, including Territory operations, Sales compensation, and Policy questions, ensuring correct ownership and assignment to consistently meet defined Service

Level: Agreements (SLAs) Assist with time-sensitive case escalations and conduct peer-reviews of complex cases, applying foundational functional knowledge to ensure data accuracy and resolve critical operational issues Execute both routine and non-routine work that contributes directly to the function's ability to achieve its strategic goals and objectives Work with cross-functional teams as needed to address operational issues and redirect specialized requests to the appropriate internal partners Be responsible for maintaining clear, up-to-date process documentation and contribute to the shared knowledge base to ensure process continuity and support team learning Assist in the regular update of quota processes and policies, ensuring documentation reflects current business rules and operational procedures Provide consistent operational support to the Quota team as requested, focusing on reliable and accurate task completion Retrieve and analyze operational data using Google Sheets and other core data management/BI systems (Snowflake, SQL, and Tableau) to support team reporting and performance monitoring Support efforts in basic data analysis and process optimization, focusing on improving task efficiency and supporting team insights Deliver training and onboarding support for new team members or stakeholders on core quota processes, policies, and tools to standardize understanding
Basic Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field 5+ years of experience in Sales Operations, Compensation, Finance, or Business Analyst roles

Experience: using Google Sheets or Excel (complex formulas, pivot tables, and data visualization)

Experience: synthesizing large datasets into actionable insights and clear resolutions Preferred Hands-on experience with Service Now (specifically case management) and CRM platforms like Salesforce Familiarity with SQL, Snowflake, or BI tools like Tableau to pull and manipulate raw data Understanding of Sales Quota structures, territory management, or incentive compensation plans

Experience: identifying process gaps and implementing workflow optimizations or automation Ability to thrive in a high-volume, fast-paced environment while maintaining a high degree of accuracy and meeting strict SLAs Strong written and verbal communication skills, with a track record of interacting with mid-to-upper level management