Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

The Customer Care Application serves as a platform utilized across Echostar's Business units like BOOST, and DISHTV to empower call center agents in efficiently resolving customer issues. This system supports different workflows and provides agents with the necessary tools and information to ensure a consistent, high-quality customer experience.

Key Responsibilities:

• Conduct Requirement Gathering and Elicitation from customers, stakeholders, and business leaders
• Translate high-level business goals into detailed, actionable requirements, including writing clear and concise Technical User Stories and acceptance criteria
• Manage, refine, and prioritize the product backlog using established techonoliges like JIRA and Service Now
• Interpret technical documentation and collaborate with the engineering team to discuss implementation approaches and dependencies
• Lead and coordinate Release Management activities, including planning, communicating, and executing successful product launches and rollouts

Skills, Experience and Requirements

Education and Experience:

• A Bachelor's Degree in a relevant field (e.g., Computer Science, Business, Marketing, or a related discipline)
• 3+ Years of experience working as a Product Owner in an Agile environment
• Experience with Release Management, including planning, coordinating, and executing product launches
• Ability to Manage Multiple Responsibilities and Projects concurrently in a fast-paced environment

Skills and Qualifications:

• Exceptional Stakeholder Management skills, including conflict resolution
• Proven capacity for strategic thinking, balancing short-term tactical needs with the long-term product roadmap

Visa sponsorship not available for this role

Salary Ranges

Compensation: $83,160.00/Year - $118,800.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

The Customer Care Application serves as a platform utilized across Echostar's Business units like BOOST, and DISHTV to empower call center agents in efficiently resolving customer issues. This system supports different workflows and provides agents with the necessary tools and information to ensure a consistent, high-quality customer experience.

Key Responsibilities:

• Conduct Requirement Gathering and Elicitation from customers, stakeholders, and business leaders
• Translate high-level business goals into detailed, actionable requirements, including writing clear and concise Technical User Stories and acceptance criteria
• Manage, refine, and prioritize the product backlog using established techonoliges like JIRA and Service Now
• Interpret technical documentation and collaborate with the engineering team to discuss implementation approaches and dependencies
• Lead and coordinate Release Management activities, including planning, communicating, and executing successful product launches and rollouts

Education and Experience:

• A Bachelor's Degree in a relevant field (e.g., Computer Science, Business, Marketing, or a related discipline)
• 3+ Years of experience working as a Product Owner in an Agile environment
• Experience with Release Management, including planning, coordinating, and executing product launches
• Ability to Manage Multiple Responsibilities and Projects concurrently in a fast-paced environment

Skills and Qualifications:

• Exceptional Stakeholder Management skills, including conflict resolution
• Proven capacity for strategic thinking, balancing short-term tactical needs with the long-term product roadmap

Visa sponsorship not available for this role