Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

Key Responsibilities:

• Analyze current work processes and system applications utilized by various departments to identify performance gaps and opportunities for improvement
• Design, develop, and implement coherent and concise online training courses, instructor-led training (ILT) materials, comprehensive lesson plans, and user support documentation that enhance user skill and business capability
• Collaborate effectively with project managers, business analysts, developers, subject matter experts (SMEs), and end-users throughout the entire project lifecycle, from initial needs assessment to post-evaluation and iteration
• Provide responsive and effective end-user support and consultation as necessary
• Offer instructional design strategy, consultation, and guidance to internal partners and peers
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Skills, Experience and Requirements

Education and Experience:

• A Bachelor’s degree in Instructional Design, Communication, Education, or a similar field
• Equivalent professional work experience in instructional design, learning and development, or a related field
• A demonstrated desire to learn an exciting new set of skills in a career focused on teaching others and enabling excellence
• The proven ability to effectively interact, influence, and collaborate with all levels of the organization, including senior leadership
• Practical Experience (Familiarity or proficiency with the following is preferred):
• Designing and developing learning for online and mobile delivery platforms
• Developer applications such as Articulate Storyline, Adobe Captivate, In Design, or Adobe Creative Suite (Experience with Microsoft PowerPoint, Word, or Google Office Suite is essential)
• Video production, editing, and integration into learning materials

Skills and Qualifications:

• A strong talent for analyzing, organizing, and synthesizing complex information, and communicating that information clearly and effectively through verbal, written, visual, and media-based modalities
• An ideal mix of decisiveness (the ability to drive projects forward) and adaptability (the agility to adjust strategies based on feedback and results)
• Flexibility, innovation, and the ability to effectively manage and prioritize multiple complex projects in a challenging, fast-paced environment

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Key Responsibilities:

• Analyze current work processes and system applications utilized by various departments to identify performance gaps and opportunities for improvement
• Design, develop, and implement coherent and concise online training courses, instructor-led training (ILT) materials, comprehensive lesson plans, and user support documentation that enhance user skill and business capability
• Collaborate effectively with project managers, business analysts, developers, subject matter experts (SMEs), and end-users throughout the entire project lifecycle, from initial needs assessment to post-evaluation and iteration
• Provide responsive and effective end-user support and consultation as necessary
• Offer instructional design strategy, consultation, and guidance to internal partners and peers
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Education and Experience:

• A Bachelor’s degree in Instructional Design, Communication, Education, or a similar field
• Equivalent professional work experience in instructional design, learning and development, or a related field
• A demonstrated desire to learn an exciting new set of skills in a career focused on teaching others and enabling excellence
• The proven ability to effectively interact, influence, and collaborate with all levels of the organization, including senior leadership
• Practical Experience (Familiarity or proficiency with the following is preferred):
• Designing and developing learning for online and mobile delivery platforms
• Developer applications such as Articulate Storyline, Adobe Captivate, In Design, or Adobe Creative Suite (Experience with Microsoft PowerPoint, Word, or Google Office Suite is essential)
• Video production, editing, and integration into learning materials

Skills and Qualifications:

• A strong talent for analyzing, organizing, and synthesizing complex information, and communicating that information clearly and effectively through verbal, written, visual, and media-based modalities
• An ideal mix of decisiveness (the ability to drive projects forward) and adaptability (the agility to adjust strategies based on feedback and results)
• Flexibility, innovation, and the ability to effectively manage and prioritize multiple complex projects in a challenging, fast-paced environment

Visa sponsorship not available for this role