Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

Job Duties and Responsibilities

Key Responsibilities:

• Act as a leader and mentor for the M&D IT development and support teams, fostering a culture of continuous improvement, accountability and collaboration
• Oversee a portfolio of IT projects, ensuring on-time, within-budget delivery, and manage staffing (recruitment, onboarding, training) to maintain appropriate team capacity
• Direct the Software Development Life Cycle (SDLC) for all in-house/customized applications, including roadmap development, sprint planning, defining coding standards and managing product quality
• Oversee application support SLAs and incident management, guiding technical teams in complex troubleshooting, root cause analysis and implementing comprehensive monitoring/alerting
• Manage the backlog (support, enhancements, projects), prioritize workloads for developers, assist with requirements gathering and consistently report progress to stakeholders
• Own User Acceptance Testing (UAT), change management, production validation for all go-live events and coordinate system changes with other IT groups via the Change Advisory Board (CAB)
• Act as the Customer Success Manager (CSM) and Subject Matter Expert (SME) between M&D IT and Operations, translating complex terminology and working with vendors for required enhancements
• Define problem areas across teams/enterprise levels, recommend changes to increase productivity/quality/efficiency and develop reporting to monitor usage, accuracy and capacity utilization

Skills, Experience and Requirements

Education & Experience:

• BS/BA Degree required in IT Systems, Computer Science or Industrial Engineering
• MS/MBA Degree preferred
• Must have at least 2 years of management experience overseeing people
• Certification in improvement methodologies such as Six Sigma, Lean, TQM, or PMP preferred
• Experienced in Warehouse Management Systems (Manhattan Scale is preferred), JavaScript, .NET, Python or SQL

Skills and Qualifications:

• Enthusiastic and dynamic presentation skills for training and demos to all levels of the enterprise
• Ability to effectively troubleshoot system issues and resolve promptly with minimal direction
• Ability to build strong relationships with various levels of employees and various departments
• Proven communication and influence skills; the ability to work broadly across disparate groups to gain agreement on direction, mediate and integrate opinions into a cohesive strategy and present options/recommendations

Visa sponsorship not available for this role

Salary Ranges

Compensation: $96,250.00/Year - $137,500.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Key Responsibilities:

• Act as a leader and mentor for the M&D IT development and support teams, fostering a culture of continuous improvement, accountability and collaboration
• Oversee a portfolio of IT projects, ensuring on-time, within-budget delivery, and manage staffing (recruitment, onboarding, training) to maintain appropriate team capacity
• Direct the Software Development Life Cycle (SDLC) for all in-house/customized applications, including roadmap development, sprint planning, defining coding standards and managing product quality
• Oversee application support SLAs and incident management, guiding technical teams in complex troubleshooting, root cause analysis and implementing comprehensive monitoring/alerting
• Manage the backlog (support, enhancements, projects), prioritize workloads for developers, assist with requirements gathering and consistently report progress to stakeholders
• Own User Acceptance Testing (UAT), change management, production validation for all go-live events and coordinate system changes with other IT groups via the Change Advisory Board (CAB)
• Act as the Customer Success Manager (CSM) and Subject Matter Expert (SME) between M&D IT and Operations, translating complex terminology and working with vendors for required enhancements
• Define problem areas across teams/enterprise levels, recommend changes to increase productivity/quality/efficiency and develop reporting to monitor usage, accuracy and capacity utilization

Education & Experience:

• BS/BA Degree required in IT Systems, Computer Science or Industrial Engineering
• MS/MBA Degree preferred
• Must have at least 2 years of management experience overseeing people
• Certification in improvement methodologies such as Six Sigma, Lean, TQM, or PMP preferred
• Experienced in Warehouse Management Systems (Manhattan Scale is preferred), JavaScript, .NET, Python or SQL

Skills and Qualifications:

• Enthusiastic and dynamic presentation skills for training and demos to all levels of the enterprise
• Ability to effectively troubleshoot system issues and resolve promptly with minimal direction
• Ability to build strong relationships with various levels of employees and various departments
• Proven communication and influence skills; the ability to work broadly across disparate groups to gain agreement on direction, mediate and integrate opinions into a cohesive strategy and present options/recommendations

Visa sponsorship not available for this role