Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Our team operates at the high-impact intersection of technical IT Development and BI-focused business operations. You will join a talented, cross-functional group of business analysts, data analysts, and software engineers dedicated to ensuring the integrity and performance of our advertising infrastructure. This role is pivotal in bridging the gap between technical execution and the operational needs of our media teams.

Key Responsibilities:

• Provide expert-level administration for Media Ocean (Dealmaker, Crossroad), Boostr CRM, and Decentrix OMS; resolve complex issues with minimal direction to ensure system uptime
• Lead critical operational tasks including data reconciliation, access audits, log monitoring, and reporting to maintain a secure and efficient ecosystem
• Manage the end-to-end lifecycle of platform upgrades, including scheduling, stakeholder communication, and facilitating comprehensive testing with diverse business units
• Collaborate with internal developers and analysts to translate business needs into technical solutions, specifically assisting with the maintenance and support of Tableau resources and traffic systems
• Manage day-to-day support tickets via Service Now, balancing immediate troubleshooting needs with long-term project research and system optimization

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in system administration or technical support, specifically within the Ad-Tech or Media industry

Skills and Qualifications:

• Deep understanding of media and advertising workflows, with a focus on linear TV advertising and familiarity with digital/addressable media
• Hands-on experience with Media Ocean platforms or equivalent CRM/OMS tools; Tableau exposure for data visualization support is a significant plus
• Proficiency in Service Now for incident management and IT best practices, alongside mastery of Google Suite for documentation and collaboration
• Exposure to user audits and compliance best practices
• Proven ability to contextually shift between high-volume daily support tickets and long-term, research-heavy project tasks
• Exceptional verbal and written skills, with the ability to communicate technical concepts to non-technical business partners effectively. Patient supportive communication is exceptionally important for this role

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,400.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Our team operates at the high-impact intersection of technical IT Development and BI-focused business operations. You will join a talented, cross-functional group of business analysts, data analysts, and software engineers dedicated to ensuring the integrity and performance of our advertising infrastructure. This role is pivotal in bridging the gap between technical execution and the operational needs of our media teams.

Key Responsibilities:

• Provide expert-level administration for Media Ocean (Dealmaker, Crossroad), Boostr CRM, and Decentrix OMS; resolve complex issues with minimal direction to ensure system uptime
• Lead critical operational tasks including data reconciliation, access audits, log monitoring, and reporting to maintain a secure and efficient ecosystem
• Manage the end-to-end lifecycle of platform upgrades, including scheduling, stakeholder communication, and facilitating comprehensive testing with diverse business units
• Collaborate with internal developers and analysts to translate business needs into technical solutions, specifically assisting with the maintenance and support of Tableau resources and traffic systems
• Manage day-to-day support tickets via Service Now, balancing immediate troubleshooting needs with long-term project research and system optimization

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
• 3+ years of experience in system administration or technical support, specifically within the Ad-Tech or Media industry

Skills and Qualifications:

• Deep understanding of media and advertising workflows, with a focus on linear TV advertising and familiarity with digital/addressable media
• Hands-on experience with Media Ocean platforms or equivalent CRM/OMS tools; Tableau exposure for data visualization support is a significant plus
• Proficiency in Service Now for incident management and IT best practices, alongside mastery of Google Suite for documentation and collaboration
• Exposure to user audits and compliance best practices
• Proven ability to contextually shift between high-volume daily support tickets and long-term, research-heavy project tasks
• Exceptional verbal and written skills, with the ability to communicate technical concepts to non-technical business partners effectively. Patient supportive communication is exceptionally important for this role

Visa sponsorship not available for this role