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Retail Equipment Services Technician

Dick's Sporting

Retail Equipment Services Technician

Dick's Sporting

Store0414 Washingtonian MD

·

On-site

·

Full-time

·

1w ago

Compensation

$35,360 - $49,920

Benefits & Perks

Paid Leave

Required Skills

Bicycle assembly

Equipment repair

Customer service

Time management

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all

product purchased and serviced through the service department for all specialized equipment. In

addition, the core responsibilities within the shop, the technician is expected to fully trained in sales

and register functionality to help deliver the elevated experience athletes expect when visiting our

House of Sport location. The job duties and responsibilities of this role include the following:

Technical Requirements:

  • Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards

  • Assist with everyday services, including but not limited to

  • Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.

  • Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility:

  • Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs

  • Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.

  • Assist and recommend athletes with the purchase of accessories, as needed

Operations:

  • Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services

  • Preserving complete and accurate shop records and maintaining record keeping systems

  • All other tasks assigned by management

QUALIFICATIONS:

  • Excellent bicycle assembly skills

  • Ability to adjust to priorities and manage time wisely

  • Ability to prepare routine administrative paperwork

  • Ability to communicate effectively

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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About Dick's Sporting

Dick's Sporting

Dick's Sporting Goods, Inc. is an American chain of sporting goods stores founded in 1948 by Richard "Dick" Stack. It is the largest sporting goods retailer in the United States and is listed on the Fortune 500.

10,001+

Employees

Coraopolis

Headquarters

Reviews

3.7

10 reviews

Work Life Balance

3.8

Compensation

2.9

Culture

3.4

Career

3.7

Management

3.2

65%

Recommend to a Friend

Pros

Flexible hours and scheduling

Good team environment and coworkers

Understanding and accommodating management

Cons

Management issues and poor treatment

Low pay relative to workload

High-pressure quotas and fast pace

Salary Ranges

48 data points

Senior/L5

Staff/L6

Senior/L5 · Senior Data Engineer

4 reports

$160,295

total / year

Base

$123,304

Stock

-

Bonus

-

$156,000

$163,835

Interview Experience

7 interviews

Difficulty

2.3

/ 5

Duration

14-28 weeks

Offer Rate

29%

Experience

Positive 29%

Neutral 28%

Negative 43%

Interview Process

1

Application Review

2

Phone Screen/HR Screen

3

Hiring Manager Interview

4

Technical Assessment (if applicable)

5

Final Interview

6

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Technical Knowledge

Customer Service Scenarios