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Sr Manager – Athlete Experience & Sales Strategy

Dick's Sporting

Sr Manager – Athlete Experience & Sales Strategy

Dick's Sporting

Customer Support Center

·

On-site

·

Full-time

·

5d ago

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Strategic Initiatives: Lead on-going project management & support of key initiatives set by Senior Leadership

  • Lead cross-functional projects and execute project vision

  • Lead and participate in problem-solving sessions to achieve project goals and overcome challenges

  • Conduct analyses for relevant projects to support, accelerate, and guide leadership decisions

  • Leverage data to support business case development

  • Develop clear customer or business stories to articulate needs, challenges, and benefits

  • Synthesize and present findings to senior leadership and organizational stakeholders with clear recommendations

  • Represent the store channel as a subject matter expert on strategic projects and workstreams

  • Facilitate transition of new project to on-going support teams as necessary

  • Actively participate in all technology and related stakeholder planning sessions to bring a perspective of business requirements to bear in the road mapping and development processes

Competitive & Business Intelligence: Understand the sporting goods and omni-channel retail landscape

  • Aggregate & analyze competitive insights and summarize findings for organization & leadership on a regular cadence using both internal and 3rd party data sources

  • Gather insights and learnings from key internal and field partners to inform strategic recommendations

  • Research business trends and leverage expert interviews to build insights and recommendations on new business opportunities

  • Collaborate with cross functional teams to build out strategies in response to business intelligence updates

Company Strategy: Annual and forward-looking strategic plans and organizational goals

  • Work with senior leadership to enable the organization’s strategic plan (both annual and multi-year) as well as any high priority goals / objectives

  • Proactively identify opportunities to improve the athlete and teammate experience while delivering incremental value to the business

QUALIFICATIONS:

  • Bachelor's Degree in Finance, Business Administration or Engineering; MBA or relevant work experience preferred

  • 5 - 7 Years of experience in Consulting, Investment Banking, Private Equity / Venture Capital, Internal Corporate Strategy for a Fortune 500 Company

  • Advanced in Microsoft Excel and PowerPoint

  • Strong project management and communication skills

  • Experience creating or using presentations and other methods to drive projects and change within an organization

  • Ability to problem-solve issues across a wide range of business topics and functions

  • Demonstrates an ability to work and build relationships with all levels of the business from entry-level teammates to the Executive Team

  • Demonstrates an ability to analyze data and effectively synthesize recommendations

  • Composure with Senior Leadership in 1:1 conversations; experience influencing and presenting to Senior Leaders

  • Passion for Strategy, Retail, Sports, and/or Innovation

  • Comfortable in a fast-paced, ever-changing environment

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

  • Cameras must be on during all virtual interviews.

  • AI tools are not permitted to be used by the candidateduring any part of the interview process.

  • Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

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About Dick's Sporting

Dick's Sporting

Dick's Sporting Goods, Inc. is an American chain of sporting goods stores founded in 1948 by Richard "Dick" Stack. It is the largest sporting goods retailer in the United States and is listed on the Fortune 500.

10,001+

Employees

Coraopolis

Headquarters

Reviews

3.7

10 reviews

Work Life Balance

3.8

Compensation

2.9

Culture

3.4

Career

3.7

Management

3.2

65%

Recommend to a Friend

Pros

Flexible hours and scheduling

Good team environment and coworkers

Understanding and accommodating management

Cons

Management issues and poor treatment

Low pay relative to workload

High-pressure quotas and fast pace

Salary Ranges

48 data points

VP

Director

VP · Senior Engineering Manager

2 reports

$227,500

total / year

Base

$175,000

Stock

-

Bonus

-

$227,500

$227,500

Interview Experience

7 interviews

Difficulty

2.3

/ 5

Duration

14-28 weeks

Offer Rate

29%

Experience

Positive 29%

Neutral 28%

Negative 43%

Interview Process

1

Application Review

2

Phone Screen/HR Screen

3

Hiring Manager Interview

4

Technical Assessment (if applicable)

5

Final Interview

6

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Technical Knowledge

Customer Service Scenarios