About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer:

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: **Scrappy, Curious, Optimistic, Persistent,**and Empathetic.

Your role
As a SDET focused on Agentic AI, you are a strong software engineer with deep test automation skills and a passion for quality in AI-powered systems. You will: design and build scalable Python + Playwright automation for UI, API, and end-to-end flows; test complex agentic workflows, including multi-step reasoning, tool invocation, and orchestration across multiple services; help define testing strategies for deterministic and non-deterministic systems, and contribute best practices for LLM and Agentic AI quality across the organization; you’ll be hands-on in code, involved in design and architecture discussions, and a key voice for testability, observability, and quality.

This position necessitates a hybrid working arrangement, which entails three days of work from the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

What you’ll do

• Design, develop, and maintain scalable automation frameworks using Playwright and Python for UI, API, and end-to-end testing.

• Build automated tests for Agentic AI workflows, including multi-step reasoning, tool invocation, and autonomous decision flows.

• Validate AI-driven systems using deterministic testing approaches, mocks, simulators, and contract testing where applicable.

• Develop test strategies for LLM-based features, including prompt validation, response evaluation, guardrails, and failure modes.

• Implement API, integration, and system-level tests across microservices and AI orchestration layers.

• Collaborate with AI/ML engineers to test model integrations, inference pipelines, and agent execution frameworks.

• Set up and maintain CI/CD pipelines using GitHub Actions, enabling fast feedback and reliable releases.

• Analyze test results, derive quality KPIs, and clearly communicate risks and release readiness.

• Provide detailed root-cause and failure analysis to accelerate defect resolution.

• Participate in design and architecture reviews, advocating for testability, observability, and quality-first design.

• Mentor junior SDETs and QA engineers, raising the bar on automation, AI testing practices, and engineering excellence.

Skills you’ll bring

• 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.

• Strong programming experience in Python (preferred) and familiarity with JavaScript/TypeScript.

• Hands-on experience with Playwright (preferred) or modern UI automation frameworks.

• Solid experience testing API-first and microservices-based architectures.

Practical understanding of AI/ML or LLM-based systems, including:

• Agentic AI concepts (agents, tools, planners, memory, orchestration).

• Deterministic vs non-deterministic testing strategies.

• Prompt-based systems and response evaluation.

• Experience with mocking, stubbing, and simulation to test complex integrations.

• Strong knowledge of REST APIs, server-side testing, and integration testing.

• Experience working with CI/CD pipelines, preferably GitHub Actions.

• Familiarity with Cloud technologies and containerized environments (Docker).

• Excellent written and verbal communication skills; comfortable working across geographies.

Nice to Have

• Experience testing Agentic AI frameworks (e.g., Lang Chain, Llama Index, or similar concepts).

• Knowledge of AI evaluation techniques (golden datasets, semantic similarity, rule-based validation, replay testing).

• Experience with communication platforms, contact centers, or VoIP technologies.

• Experience with performance, load, and reliability testing for AI-powered systems.

Technologies We Use

• Languages: Python, Java, JavaScript.

• Automation: Playwright, Selenium, TestNG.

• API Testing: REST Assured, Postman.

• CI/CD: GitHub Actions (GHA).

• Dev Tools: Git, GitHub, Jira.

• Infrastructure: Docker, Cloud-based services.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.