Business Development Director Contract Logistics (eCommerce experience)

About DHL Supply Chain

As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.

Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.

A world driven by logistic. A company driven by people!

Job Purpose:

Define and execute the business development strategy for the Contract Logistics unit with a focus on e Commerce and omnichannel solutions, driving profitable growth through new business opportunities, expansion of key accounts, and the design of flexible, technology-enabled logistics solutions aligned with evolving customer expectations and digital market trends.

Key responsibilities:

• Develop and implement the Contract Logistics commercial strategy at regional/national level, with a strong focus on e Commerce and omnichannel clients.
• Identify, prospect, and secure new business opportunities within retail, e Commerce, and direct-to-consumer (D2C) sectors.
• Lead tender processes (RFPs/RFQs), including omnichannel solution design (B2B/B2C), pricing, and client negotiations.
• Coordinate cross-functional teams (operations, engineering, IT, finance) to build scalable and customer-centric value propositions.
• Develop and maintain strategic relationships with key clients, marketplaces, and business partners.
• Analyze market trends (last mile, same/next-day delivery, returns management) to anticipate growth opportunities.
• Ensure achievement of commercial targets: revenue, margin, pipeline, and conversion rate.
• Oversee the successful transition and implementation of new operations, ensuring speed, accuracy, and service excellence.
• Drive innovation in logistics solutions (automation, digitalization, fulfillment centers, last mile, reverse logistics).
• Lead and develop business development and consultative sales teams focused on digital and customer-centric solutions.
• Prepare executive reports and monitor KPIs focused on service level, order fulfillment, delivery times, and customer satisfaction.

Who we are looking for:

• +10 years of experience in Contract Logistics, Supply Chain, or 3PL environments with strong exposure to e Commerce or omnichannel operations.
• Proven experience working with retail, e Commerce, or D2C clients is highly desirable.
• Minimum of 5 years in leadership roles within Business Development, Sales, or Operations.
• Experience managing key accounts and closing high-value, fast-paced projects.
• Strong expertise in end-to-end omnichannel logistics solution design (fulfillment, last mile, returns).
• Knowledge of e Commerce models (B2C, marketplaces, D2C) and fulfillment strategies.
• Experience in pricing, financial modeling, and business case development.
• Experience in B2B commercial processes (tenders, complex negotiations).
• Knowledge of automation, WMS, OMS, TMS, and digital logistics technologies.
• Advanced English.
• Strategic leadership with strong digital and customer-centric mindset.
• High-level negotiation and influencing skills in fast-paced environments.
• Results-driven with strong focus on customer experience.
• Analytical thinking and data-driven decision-making.
• Effective communication and executive presentation skills.
• Strong collaboration and cross-functional team leadership.
• Adaptability and agility in dynamic, high-growth environments.

**Connecting people, improving lives.**In DHL Supply Chain, you can exceed your full potential.APPLY NOW!Inclusion. Delivered Together.