Head of Business Development

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

Business Development & Growth

• Lead sector targeting, pipeline development, and opportunity conversion to achieve growth objectives.

• Identify and secure strategic opportunities using market insights and sector expertise.

• Develop and execute sector strategies in collaboration with operations.

• Drive organic growth by expanding service offerings and increasing share of wallet within key accounts.

• Manage the full business development lifecycle, including proposals, RFP submissions, contract negotiations, and solution implementation.

Strategic Planning & Customer Engagement

• Develop and maintain business plans, reviewing performance and refining strategies regularly.

• Build and manage strong relationships with customers and key stakeholders.

• Lead customer engagement, positioning innovative and industry-leading solutions.

• Facilitate account planning with regional and country teams to align on growth strategies.

• Drive contract renewals and commercial negotiations aligned with market dynamics.

• Act as a trusted partner to key accounts, ensuring long-term value and retention.

Account Growth & Collaboration

• Deliver net growth through retention, upselling, and cross-selling initiatives.

• Lead regular customer reviews, including Monthly Reviews and Quarterly Business Reviews (QBRs).

• Collaborate cross-functionally to support sales processes, ensuring alignment and timely execution.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, Supply Chain Management, or a related discipline (MBA is advantageous)

• Minimum 10–15 years of experience in logistics, 3PL, or supply chain management

• At least5 years in a senior commercial leadership role (e.g., Head of BD, Commercial Director, Sales Director) within the logistics / supply chain industry

• Excellent analytical, problem-solving, and decision-making skills

• Exceptional leadership and management skills

• Effective communication and negotiation skills

• Strong business acumen

• Detail-oriented and persuasive