Customer Service Technical Support Engineer

About Radiometer

At Radiometer, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care.

About the Role

As a Customer Service Technical Support Engineer, you will be part of a 7-person team responsible for the predictive, preventive, and corrective technical monitoring of RADIOMETER instruments within your assigned geographic area. You will work closely with the sales and application team in your region.

This position reports to the Area Service Manager for Northern France and is part of the Service Organization located in Neuilly-Plaisance (93). You will work remotely to cover the Southern ILE-DE-FRANCE area (75, 78, 91, 28, 61).

Key Responsibilities

• Ensure on-site maintenance services are performed within the required contractual timeframes and/or in accordance with the applicable after-sales service policy
• Promote and monitor service contracts and other service offerings
• Ensure invoices are issued according to the applicable after-sales service policy
• Ensure the proper functioning of the RADIOMETER-marketed equipment under your responsibility
• Ensure customer satisfaction and contribute to a positive company image
• Achieve the objectives set by the team leader and management
• Enter activity-related information into the CRM system according to established procedures
• Promote services and perform customer follow-up to facilitate invoicing
• Assure promotion and monitoring of service contracts and other service offerings
• Provide support to the Hotline team in case of vacations, absences, or unforeseen circumstances
• Provide backup to other technical support engineers in case of vacations, absences, or unforeseen circumstances
• Implement internal procedures related to safety

Essential Qualifications

• Minimum qualification: Bachelor degree (or equivalent) in a technical background
• Technical training or experience in electronics and/or electrical engineering and/or biology
• 3 to 5 years of successful experience, ideally in a medical equipment customer service role within healthcare facilities and/or laboratories
• Computer/network skills
• Technical English (written, reading, and spoken)

Travel & Physical Requirements

• Ability to travel
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 20 kgs

Benefits

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Work Arrangement

At Radiometer, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

The opportunity to work in the medical technology field, where knowledge sharing and professional respect combine to make work meaningful. You will meet colleagues who are proud to make a difference in a company whose products can truly have an impact on people's lives. We offer you "freedom and responsibility," opportunities for training and career development, as well as a wide range of social benefits.

About Danaher

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

For more information, visit www.danaher.com.