SEA Service Admin and Service Sales

About the Role

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

The SEA Service Admin and Service Sales will lead and enhance service administration and backend operations across Southeast Asia using DHR Lean principles. The role focuses on achieving operational metrics, optimizing resources, and delivering timely reports. Key responsibilities include establishing standardized service support processes, collaborating with sales operations to drive business growth, managing dealer service teams effectively, and significantly improving customer satisfaction. This position reports to the Head of Service for SEA & TW and is part of the Service Organization, covering Southeast Asia with regional travel.

Responsibilities

In this role, you will have the opportunity to:

• Manage Service Operations: Oversee end-to-end service contract management, warranty and repair coordination, billing, service calls, and preventive maintenance scheduling.
• Support Business and Process Excellence: Handle service quotations, inventory, and inquiries; document backend processes; and ensure data accuracy through SAP and SFDC.
• Drive Growth and Continuous Improvement: Conduct service pricing reviews, support service sales initiatives, and perform data analysis to enhance service performance and customer satisfaction.

Qualifications

Essential Requirements

• 2 years of service management experience in aftersales service admin, delivery and service sales function
• Good language skill in both English

Preferred Experience

• Aftersales Service in healthcare or life sciences industry
• Knowledge of Leica or other microscopy products

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel to Singapore (minimum 3 times a week)

Benefits

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

About Danaher

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

For more information, visit www.danaher.com.

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