Technical Support & Escalation Clinical IT Specialist

About Beckman Coulter Diagnostics

Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, is a global leader in clinical diagnostics that has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

We enable clinicians to deliver the best possible care to their patients through uncovering the next clinical breakthrough, rapid and reliable sample analysis, more rigorous decision making, improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

About the Role

The Technical Support & Escalation Clinical IT Specialist is responsible for ensuring the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams and customers to achieve reliable, compliant, and efficient system performance. The main goals are to drive innovation, collaboration, and operational efficiency that enhance patient care through technology.

Key Responsibilities

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe
• Analyze, diagnose, and resolve recurring technical challenges
• Ensure effective communication and alignment between customers, field service engineers, and global support teams
• Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction
• Participate in root cause analysis and implement preventive actions for critical incidents
• Deliver technical training and mentoring to regional support teams to strengthen overall expertise
• Contribute to documentation, best practices, and knowledge sharing within the European service organization

Essential Requirements

• Degree in Biomedical Engineering, Computer Science, Information Technology, or related field
• Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity
• Strong understanding of networking, data security, and healthcare IT environments
• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach
• Ability to travel across Europe to support on-site activities and escalations
• Fluent in English (additional European languages are a plus)

Why Join Us

You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Even if you don't feel you meet every requirement, we still encourage you to apply.

For more information, visit www.danaher.com

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

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