Beckman Coulter Diagnostics Customer Care Field Manager (South Italy)

About Us

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you'll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you'll see we are invested in you and you'll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. Danaher is a company focused on D&I working to make the best work place for everybody. And no matter where you look at Beckman Coulter, at the heart of what we do, you'll witness our shared purpose—helping realize life's potential—in action. Our work helps improve millions of lives. You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco's.

About the Role

Beckman Coulter Diagnostics Customer Care Field Manager (South Italy), preferably located in Naples provides an excellent support to our customers. In this organization she/he will drive a team of engineering people to provide a "white gloves support for our customers". He has to be focused in supporting the organization growth creating base business retention through the field support.

As a member of the Customer Care Management team, she/he will report to the Senior Manager Service Operations. Being responsible of the base business retention she/he will work closely with Sales team to arrange tailor made plan to improve the customer satisfaction. She/he will be also responsible to improve the Technical and Soft skills of her/his team ensuring the best-in-class support.

Support the Customer Care Vison and Mission to become in creating adding value to customers being perceived as partner to improve the Lab performances.

If you thrive in a fast-paced role and want to work to build a world-class post sales organization—read on.

Responsibilities

In this role, she/he will have the opportunity to:

• Build up the best class support in your area from technical and application prospective
• Work with Sales in supporting the base business retention
• Provide the right support to customers according with the contract specifications and the priority
• Arrange internal training for engineers
• Support filed from the admin stand point (installation, daily routine and deinstallation)

Essential Requirements

• Degree in Technical engineering or Scientific discipline (Chemistry, Biology)
• Min 5 years' experience in Medical Diagnostics industry leading teams
• Leadership attitude, able to drive people creating the culture of strategy execution
• Ability to work in team with a strong focus on problem solving
• Ability to work flexible hours as business needs
• Available to travel 50% of the time
• Hold a current valid driver's license and good driving record
• Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy
• Excellent English

Benefits

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Career Growth & Culture

At Beckman Coulter, we're driven by a sense of wonder for what we can create—and what we can become. Here, you'll accelerate your career while driving innovation that improves lives. You'll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that's why we're taking concrete steps to ensure that we're fostering an inclusive and engaging workplace for our team. If you'd like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.

Equal Opportunity Statement

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Danaher

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

For more information, visit www.danaher.com

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