Job Title

• Executive
• Guest Relations

Job Description Summary

Job Description

Requisition Field

Description

Example

Job Posting Title

Market appropriate job title

• Executive
• Guest Relationship

Job Description Summary

Purpose of the role in 1-2 sentences

Responsible for effective and efficient operations of all electromechanical systems and other associated services for assigned Towers in the Shift

Job Description

3-5 bullet points of specific duties

About the Role:

Ensuring the reception area is clean, tidy, secure and in line with workplace safety requirements & Housekeeping upkeep perspective.

• Handling calls at reception and EPBAX management.

• Managing all incoming calls and direct it to the respective departments/stake holders.

• Maintaining all the front desk records and registers (visitor log, Issual of badges as per the RBD Ferns Icon security process).

• Maintaining all contractors’ registers (In and out, attendance etc.)

• Handing client visits/arrangements in coordination with facility teams.

• Monitor conference room bookings and coordinate meeting rooms’ setup for specific requests during client visit in coordination with Admin/facility coordinator.

• Coordination with vendor for food and beverage supplies during client/team meetings.

• Ensuring effective organizing of Meetings/Events.

• Greet and guide visitors / clients, informing staffs of their arrival.

• Maintain visitors/contractors’ registration.

• Meeting room/conference room booking and arrangement in coordination with support team for RBD Ferns Icon visitors/clients.

• Handle and redirect incoming calls as required.

3-5 bullet points of key selection criteria

About You:

Primary Responsibilities:

• • Ensuring exceptional guest experiences and satisfaction.
• • Handling guest complaints and resolving issues promptly.
• • Coordinating with various departments to meet guest needs.3. Guest Interaction:
• • Greeting and welcoming guests.
• • Providing personalized service and recommendations.
• • Building rapport and fostering loyalty.

INCO: “Cushman & Wakefield”