Job Title

Account & Sales Manager (m/w/d)

Job Description Summary

We are expanding our EMEA client team in Frankfurt and seeking a confident, commercially minded Account & Sales Manager to drive growth, strengthen key client relationships, and unlock new revenue opportunities across a portfolio of high-profile investment clients.
This role will suit someone who excels in proactive account management, strategic cross-selling, upselling, and identifying areas for improved profitability. You’ll help shape the direction of a team that is doubling in size in 2026, working closely with senior stakeholders across Germany and EMEA.

Job Description:

Key Responsibilities

Client Strategy & Growth

• Develop and implement account strategies and sales plans to increase revenue and margin across assigned clients.

• Drive cross-sell and upsell activity, identifying unmet needs and positioning C&W services accordingly.

• Achieve 2026 commercial growth targets (approx. +10% YoY) through structured account development.

Account Management & Relationship Building

• Serve as key point of contact for major investment clients, ensuring high-quality communication and service delivery.

• Build strong internal and external relationships, coordinating with sector, service line, and local teams.

• Understand each client’s business, priorities, and decision-making structure to anticipate future needs (3–5 year horizon).

Sales Pipeline & Opportunity Management

• Own the sales pipeline (captive + new business), ensuring opportunities are identified, qualified, and progressed.

• Lead structured sales and account calls with clear agendas and forward-looking action plans.

• Prepare client-facing proposals, presentations, and RFP responses in collaboration with Bid and Delivery teams.

Performance, Reporting & Governance

• Maintain accurate CRM and sales KPI data, providing monthly insights on relationship health, pipeline, revenue, risks, and opportunities.

• Ensure account plans are up to date — including organisation charts, decision matrices, fees, and engagement history.

• Drive continuous improvement using client feedback tools (including AI-enabled surveys).

Marketing, Brand & Engagement

• Act as an ambassador for the C&W brand with clients and in the market.

• Support external marketing, events, and thought leadership to strengthen client engagement.

• Ensure all client outputs meet C&W standards of quality and consistency.

Knowledge & Experience

• 5+ years in account management, sales, business development, or client success—ideally in professional services, real estate, consultancy, or a related sector.

• Demonstrated ability to grow accounts, drive revenue, and manage senior client relationships.

• Strong commercial awareness and ability to identify new revenue streams.

• Excellent communication, influencing, and stakeholder management skills.

• Highly proactive, structured, and comfortable working with senior leadership.

• Fluent German and English required.

What we offer

• Attractive and performance-related remuneration

• Opportunity to work with prestigious global investment clients

• Clear path for progression as the team grows

• Exposure to cross-border EMEA operations

• Flat hierarchies and an international and modern working environment

• Flexible working hours, 30 vacation days plus special leave days, company pension scheme.

Please note, we do not consider applications per E-mail.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.

INCO: “Cushman & Wakefield”