Job Title

Customer Service Officer:

Job Description Summary

Job Description

RESPONSIBILITIES:

• To handle calls for Maintenance Operation Center.

• To ensure standby personnel are on duty and deploy a technician soonest once after receiving client complaints.

• To be professional and courteous while engaging client calls.

• To get accurate information and details of client complaints and provide the same during deployment.

• To update correct information in client system after completion of jobs.

• Able to work beyond working hours (max to 12 hours/day)

• Co-ordinate and liaise with clients in case other activities are performed in client premises.

• Log all the cases into the client system and into the internal work sheet.

• To be familiar with KPI of each client and deploy the technician accordingly.

• Work closely with the team leader and escalate any complex issues highlighted by the client.

• Honest in reporting with a good attitude.

• Perform tasks and duties assigned by his superiors.

INCO: “Cushman & Wakefield”