Job Title

Service Now Administrator / Solutions Engineer

Job Description Summary

Seeking a Service Now Administrator / Solutions Engineer to provide technical oversight and administrative support in managing and maintaining the Service Now platform. The successful candidate will work closely with the technical and business facing stakeholders to design, provide technical solutioning, and collaborate with Service Now technical teams to configure the platform to meet the organization's requirements. You will work with stakeholders to understand requirements, and deliver solutions using Service Now best practices. Primary areas of focus include CMDB, ITSM, ITOM, Automation, Service Mapping, Request Management etc. Excellent communication skills and the ability to collaborate with coworkers globally and work independently are key requirements for this position.

Job Description

Responsibilities:

• Support the technical design and solutioning of integrations and platform enhancements while working with stakeholders, technical support teams and Service Now teams for requirements gathering and successful implementation and deployment.
• Manage and maintain the Service Now platform, including CMDB, configuration, customization, and administration tasks.
• Be able to translate Technology, Operations, and Support process requirements into functional specifications for configuration with a focus on automation where possible.
• Create and maintain technical documentation, including system architecture diagrams, process workflows, and configuration details.
• Manage integrated functionality and technology dependencies, usability, reliability, performance, and support requirements
• Provide mentorship, guidance, and support to other technical team members.
• Stay abreast of emerging Service Now features, capabilities, and best practices, and recommend innovative solutions to drive continuous improvement.
• Monitor health, usage, and overall compliance of tools used and its applications to ensure audit and user requirements are met accurately and timely
• Performs advanced data collection tasks and leads in requirement gathering/collection
• Day-to-day administration of the organization's Service Now platform
• Create reports and dashboards using Platform and Performance Analytics.
• Assist in development and execution of Unit Testing, System Integration Testing, and User Acceptance Testing scripts on enhancements, and platform upgrades.

Requirements:

• Minimum of 5 years of experience as a Service Now Engineer, with a proven track record of successful platform implementations and support.
• Service Now Certified System Administrator (CSA) certification is required. Additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) are a plus.
• Extensive knowledge of Service Now platform capabilities, modules, and functionalities, including, CMDB, Incident Management, Change Management, Service Catalog, IT Operations Management features and Reporting.
• Experienced in gathering business requirements, developing prototypes to validate, refine requirements and led tasks required for implementation and maintenance of Service Now applications
• Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL).
• Strong communication, collaboration, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
• Proven ability to work independently as well as part of a team in a fast-paced, dynamic environment.
• Experience with HRSD a plus but not required.

What we can offer:

• Competitive compensation and benefit package
• Great learning and development opportunities
• Benefit package includes cafeteria, mental and physical health care package, community bike ticket, and loyalty-based elements
• Modern, award-winning office with a view of the Danube
• Central location, excellent public transport
• Youthful and supportive work environment
• Additional holidays to compensate for Hungarian public holidays falling on a weekend
• A steadily growing, 100+ year-old international company

INCO: “Cushman & Wakefield”