Job Title

Housekeeping Supervisor

Job Description Summary

Supervises House persons and Room Attendants. Is responsible for the upkeep of all guest rooms, certain administrative apartments, storage rooms, offices and publics areas of the Guest Facility. Maintains inventory of linens, house wares and guest room supplies. Reports maintenance issues to front desk for completion by engineering. Coordinates with the front desk and management on the status and condition of guest rooms. Sees to the special requests of guests as reported directly to them or reported by the front office. Ensures the proper training all new hires and continued training of existing staff members of the Housekeeping Department.

Job Description

Essential Job Duties

• Manage the building staff in the absence of the Operations Manager or Property Manager. Includes all managerial functions, which are included in the Operations Manager and Property Manager job descriptions, or as directed by the Operations Manager
• Monitor the accounts receivable, accounts payable, and purchase requisitions of housekeeping and front desk department
• Collect payments, invoices, outstanding balances and record all expenditure and generated revenue from guest facility
• Respond to guest enquiries and assist with resolution of guest issues
• Demonstrate knowledge of health and safety compliance inclusive of OSHA. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the guest facility
• Oversee maintenance of work order and purchase order systems, update and maintain office procedures in the property Operation’s Procedure Manual
• Vendor negotiations with contractors and suppliers to reach a fair bargain for materials and services
• Responsible for aspects of annual budgets preparation, reservation reconciliations, and monthly financial reports, as well as preparation of bank deposits
• Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
• Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security
• Must have Fire Life Safety Director Certificate (FLSD) or must obtain FLSD license within 180 days of hire date
• Performs other related duties as required or requested
• KEY COMPETENCIES
• Organization Skills
• Flexibility
• Detail Oriented
• Thoroughness
• Results Oriented
• IMPORTANT EDUCATION
• High school diploma or equivalent is preferred
• IMPORTANT EXPERIENCE
• Must be highly organized and able to manage multiple priorities in a calm and efficient manner
• Excellent communication skills
• Attentive to details.
• Able to meet physical requirements in order to complete assigned duties.
• Able to trains, develop and motivate Housekeeping employees.
• Able to achieve maximum efficiency and productivity.
• Ensures guest satisfaction by responding to any guest complaints or queries as needed.
• ADDITIONAL ELIGIBILITY QUALIFICATIONSFollows both oral and written instructions
  Follows through and carries out work orders
  Reliable, thorough, observant, organized, flexible and courteous

WORK ENVIRONMENTThis job operates in a professional office environment.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; move about the workplace; remain in a stationary position for 10_% of the time; extend hands and arms in any direction; and bend.
The employee is also regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

• Physical requirements: lifting, carrying, pushing or pulling of equipment and supplies up 20-50 lbs. occasionally, 10-25 lbs. often, and up to 10 lbs. regularly.
• • OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
    Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $29.77 - $35.02

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”