Job Title

Receptionist

Job Description Summary

The Receptionist is responsible for front desk and front office support operations for commercial services within a specified market, ensuring efficient, effective, and professional daily operations. This position delivers exceptional customer service experience to clients, colleagues, and end users in a corporate environment and works closely with the Director of Operations, Office Manager, and Office Coordinator to support contracted service lines. Responsibilities include reception duties, mail and package handling, facilities support and coordination, guest and vendor escorting, and reporting and auditing as needed.

Job Description

Essential Job Functions & Responsibilities

• Reception & Front Desk Operations
• Perform all reception duties at the main office.
• Greeting and directing all employees, clients, candidates, visitors, vendors, and contractors.
• Manage front desk operations, including visitor sign-in, badge issuance, and building access in accordance with company policy.
• Notify employees of visitors arriving and coordinate escorts as needed.
• Answer, screen, and route incoming calls with professionalism and discretion.
• Communicate general company information and support internal communications.
• Provide parking passes or validation upon request.
• Receive, sort, deliver, and pick up incoming mail and packages (USPS, Fed Ex, UPS, DHL, couriers).
• Process outgoing mail and shipments.
• Maintain inventory Facilities Inventory.
• Audit and update Division Files continually.
• Operate and troubleshoot Facilities related requests.
• Support confidential document shredding in accordance with company policy.
• Arrange, set up, and maintain conference rooms for meetings, lunches, and events.
• Monitor office spaces for facilities-related issues (lighting, carpet stains, wall damage, etc.) and report as needed.
• Act as liaison with property/building management and coordinate maintenance needs.
• Maintain lists of key vendor contacts, building management, security, and engineering.
• Maintain inventory of office, pantry, and mailroom supplies.
• Clean, set up, and prepare workstations and offices for new hires.
• Complete routine administrative tasks including correspondence, data entry, document formatting, printing, labels, and form letters.
• Communicate with operations staff, brokers, and leadership regarding availability and scheduling.
• Support all service lines as needed beyond primary role responsibilities.
• Assist with special projects and work overtime when required.
• Perform all other duties as assigned.

The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear.

Job Performance Criteria:

• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Desk and phone coverage
• Turnaround time
• Accuracy of analysis
• Timeliness of analysis
• Vendor management

BACKGROUND AND EXPERIENCE

• Post-Secondary Education or higher
• 0-3+ years of experience in a receptionist or administrative support role
• Front desk and/or office experience plus COMPETENCIES
• Strong written and oral skills
• Strong computer skills and strong Microsoft Office Suite skills a plus
• Ability to plan, organize and manage processes
• Intermediate Knowledge of office administrative duties
• Ability to follow instructions and procedure

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $20.57 - $24.20

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”