Job Title

Senior Cross-border Manager EMEA:

Job Description Summary

Make your mark in a dynamic, international environment. We are seeking a driven and ambitious Senior Account Manager to join our Asset Services EMEA team. This is a unique opportunity to work directly with the Head of Commercial Strategy & Accounts, supporting high‑profile clients and gaining exposure to pan‑European mandates. You will play a central role in shaping client relationships, driving operational excellence, and positioning yourself for future leadership responsibilities.

What You’ll Do:

Be a trusted partner: Provide coordination support to the Head of Commercial Strategy & Accounts in delivering Strategic Client Programmes.

Own client success: Coordinate client teams and lead the onboarding of new mandates, with a strong focus on Key Client Programme accounts.

Drive operational excellence: Help develop and strengthen the strategic and operational capabilities of local country platforms, ensuring they meet the highest standards.

Shape the future: Align operational delivery and reporting tools with Cushman & Wakefield’s global standards, working closely with our Technology & Data Solutions function to implement innovative solutions.

What’s In It for You:

International exposure: Work with leading investors and pan‑European portfolios, building a network across multiple markets.

Career growth: Step into a role designed to evolve into Account Driver responsibilities for major clients.

Impactful work: Contribute to strategic projects that enhance our market positioning and directly influence client satisfaction.

Collaborative culture: Join a team that values innovation, teamwork, and professional development.

This role is ideal for someone who thrives in a fast‑paced, international environment, enjoys building strong client relationships, and wants to grow into a senior leadership position.

Job Description:

We are looking for a highly motivated, experienced, and strategically minded Senior Account Manager to strengthen our Asset Services EMEA team. This role is pivotal in supporting the Head of Commercial Strategy & Accounts and offers a clear pathway to grow into the position of Account Driver for Group 1, 2, and 3 Accounts.

As Senior Account Manager, you will be responsible for coordinating data, reporting, and service delivery across multiple teams and geographies. You will ensure that our Key Clients receive consistent, high-quality service and that all deliverables meet agreed deadlines and standards. This position provides significant exposure to international investors, pan-European mandates, and strategic projects that directly contribute to our market positioning and corporate growth.

Key Responsibilities

• Strategic Support: Act as a trusted partner to the Head of Commercial Strategy & Accounts, assisting in both internal and external matters.

• Client Coordination: Collaborate with wider corporate Key Client groups to align data, reporting, and service delivery.

• Reporting Excellence: Ensure consistent and accurate reporting across teams, meeting deadlines and maintaining high quality standards.

• Service Monitoring: Track and monitor Scope of Service delivery in line with onboarding agreements and client expectations.

• Onboarding & Compliance: Liaise with the Asset Services COO and Legal teams on new PMAs (Property Management Agreements) and onboarding of assets within Key Client portfolios.

• Market Positioning: Contribute to internal and external publications, articles, and thought leadership pieces to strengthen our corporate and market presence.

• Mandate Onboarding: Support the onboarding of new Pan-European mandates, focusing on documentation, compliance, and information management.

• Bid & Proposal Support: Provide input and coordination for bids and proposals when required.

• Client Communication: Prepare client briefings, presentations, and contribute to both internal and external communications to ensure clarity and consistency.

Key Competencies

• Excellent interpersonal skills with the ability to build strong client relationships.

• Outstanding written and verbal communication skills, with attention to detail.

• Strong organisational and time-management skills, able to prioritise effectively in a fast-paced environment.

• Collaborative team player with a proactive and solution-oriented mindset.

• Innovative problem solver, capable of identifying opportunities for improvement and driving change.

Skills & Experience

• Degree in Business Management, Commercial Real Estate, or a related field (preferred).

• Fluent in English; proficiency in German is an advantage.

• Minimum of 5 years’ experience in the Commercial Real Estate market, with a strong focus on Account Management.

• Proven track record of working with international investors and managing complex client portfolios.

• Confident communicator with extensive operational delivery experience.

• Strong expertise in data management and reporting.

• Advanced skills in MS Excel and PowerPoint; proficient in all MS Office applications.

• Detailed knowledge of reporting systems, particularly Power BI.

Core Competencies

• Approachable, friendly, and professional in all interactions.

• Strong analytical and organisational abilities.

• Proactive, influential, and able to drive initiatives forward.

• Skilled negotiator with tact and diplomacy.

• Ability to liaise effectively at all levels within an organisation, from operational teams to senior leadership.

Why Join Us?

This is an exceptional opportunity to join a dynamic, international environment where you will work with high-profile clients and contribute to the expansion of Asset Services across EMEA. You will gain exposure to pan-European mandates, strategic projects, and international investors, while playing a key role in shaping client relationships and driving operational excellence.

We offer a platform for professional growth, with the chance to develop into a senior leadership role and make a tangible impact on our business and market positioning.

INCO: “Cushman & Wakefield”