Job Title

Critical Balance Specialist:

Job Description Summary

Primary purpose of the job: Collect all cash from the (sub)tenants and support the allocation of cash in due course relating to any (sub)leases, collect all VAT invoices, overpayments from landlords/managing agents and support the allocation of landlord/managing agent refund/returned payments in due course relating to any (head) leases of the properties occupied by Cushman & Wakefield's GOS clients in order to enable them to prevent any additional funding or penalty costs.

Job Description:

Other professional qualifications required for filling the position:

• Finance/economics degree is an advantage

• At least 1-year relevant work experience

• Finance processing experience in international environment is an advantage

Foreign language skills required for filling the position:

• English language upper intermediate

• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Strong IT literacy

• Intermediate MS Office

• Excellent written and verbal communication skills

• Excellent problem-solving skills

• Strong analytical mindset

• Able to work independently and in a team

• Strong work ethic

• Flexibility during times of change

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proactive, enthusiastic and willing to learnt

Responsibilities of the jobholder:

• Enable the PSC and its Portfolio Admin Lease Finance Team to meet defined performance targets in relation to any cash (tenant/landlord) and VAT invoice collection, cash allocation and all aspects of Lease Finance critical balances or any other Lease Finance activity as required

Regular tasks:

1. Daily and other BAU tasks to deliver:

• Day to day identification of quality issues and risks and escalation of such issues

• Establish and maintain professional and effective working relationships with external and internal clients, colleagues and management

• To provide advice / support to other team members to enable and ensure their contribution to outputs and adherence to procedures

• Ensuring client requirements and Cushman & Wakefield quality procedures are followed

• Collaboration with other departments (Data, AP, AR, CA, CC, Estate/Account Management)

• Maintain BAU process documentation

• Critical balance query management

• Cash collection – written and mostly verbal contact with tenants

• Cash allocation – matching payments received to outstanding receivables

• Liaising with creditors to obtain tax invoices for charges paid/to be paid

• Liasing with creditors to obtain any supporting documentation required for tax invoices

• Management of debit balances & returned payments/refunds from creditors

• Liaising with suppliers, managing agents and other 3rd parties to obtain legal documentation in relation to critical balance queries

• Debtor and creditor account reconciliations & query management

• Ad hoc reporting on critical balances upon request

• Regular monthly reporting on critical balances

• Preparation, calculation and instruction of finance amendments to tenant/landlord accounts during critical balance issue resolution

• Assist in preparing monthly / quarterly SLA & KPI reports (multiple clients & departments)

• Supporting the team's back up structure

• Internal and external audit support

Main records and documents kept by the jobholder:

• All Finance related documentation should be stored on Shared drives or Share Point according to the documented processes

INCO: “Cushman & Wakefield”