Job Title

Guest Service Agent:

Job Description Summary

Cushman & Wakefield is on the lookout for a Guest Services Agent to bring warmth, style, and a little sparkle to our Integrated Workplace Solutions team. Based at 161 Collins Street, this role sits at the heart of a premium workplace experience.
If you come from hospitality, front-of-house, or any environment where exceptional service is a way of life and you’ve got a zest for people, great conversation, and love working in a team you’ll feel right at home here. This is a dynamic, client-facing position perfect for someone who thrives on creating elevated experiences and knows how to bring personality to every interaction.

Job Description:

About the Role

As the first point of contact for residents and visitors, you will deliver outstanding workplace experiences in every interaction. This is more than a reception role - you will be central to ensuring seamless daily operations across workplace services.

You’ll work closely with the National Workplace & Operations Manager and collaborate with facilities, building management, and service vendors to ensure a smooth and professional environment.

Key Responsibilities

• Front-of-house reception and VIP visitor management

• Access pass and contractor coordination

• Meeting room and event bookings, including catering coordination

• Mail and courier management

• Locker and carpark allocation management

• Reactive maintenance coordination via internal systems

• Weekly OH&S tenancy floor inspections and reporting

About You

• You’ll thrive in this role if you have:

• Strong reception, hospitality or customer service experience

• Professional communication skills (written & verbal)

• Excellent organization and time management

• A proactive, solutions-focused mindset

• Ability to multitask in a fast-paced corporate environment

• High attention to detail

• Certificate III in Hospitality (preferred but not essential).

Why Join Cushman & Wakefield?

At Cushman & Wakefield, we put our people and our clients at the centre of what’s next in real estate.

You’ll benefit from:

• A premium CBD workplace location

• Exposure to a global real estate brand

• A collaborative and supportive team culture

• Career growth within Integrated Workplace Solutions

• Ongoing learning and development opportunities

If you take pride in delivering exceptional service and want to be part of a high-performing corporate environment, we would love to hear from you.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”