Job Title

Project Manager

Job Description Summary

The Warranty Closeout Consultant is responsible for supporting the closeout process of warranty claims and projects. This cross-functional role will partner closely with New Store, Reinvestment, Warranty Consultants, and General Contractors to ensure that projects are effectively tracked, documented, and resolved. The Warranty Closeout Consultant will focus on identifying root causes of defects, problem-solving an effective solution in partnership with Design & Engineers, managing communication between stakeholders, and ensuring timely resolution of outstanding warranty claims. Emphasis on strong client relationships, high attention to detail, proactive communication, and an ability to handle multiple priorities are essential for success in this position.

Job Description

Responsibilities:

• Manage the closeout process for warranty projects, ensuring timely resolution and thorough documentation of all warranty-related issues.
• Collaborate with multiple teams (New Store Construction, Reinvestment, Facilities Management) and external partners to identify, track, and resolve defects or system failures.
• Conduct a combination of in-person visits and virtual meetings with stakeholders to ensure project completion and address any outstanding warranty issues.
• Review and analyze root causes of warranty claims, focusing on identifying trends and systemic issues.
• Facilitate clear communication and follow-up between regional teams, vendors, and project managers to ensure seamless project closeout.
• Build and maintain strong relationships with internal and external stakeholders, fostering open communication and collaboration to drive successful project outcomes.
• Act as the primary point of contact for warranty escalations, ensuring stakeholders feel supported and informed throughout the closeout process.
• Ensure compliance with company standards, policies, and warranty terms.
• Monitor and measure performance metrics related to warranty claims and project outcomes in partnership with Warranty Consultants, providing feedback for continuous improvement.

Qualifications:

• Bachelor’s degree in Construction, Business, Project Management, Engineering or related field (or equivalent experience).
• 3+ years of experience in warranty management, facilities management, or a related field.
• Strong project management skills and problem-solving abilities with experience in root cause analysis.
• Excellent communication skills, with the ability to interface effectively with multiple departments and vendors.
• Proficiency in project management tools and software.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Detail-oriented, organized, and proactive in driving projects to completion.
• Ability to travel – approximately 50%

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 102,000.00 - $120,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”