Job Title

Account Manager

Job Description Summary

Step into a senior leadership opportunity managing a national property portfolio for a leading Australian health and wellbeing organization.
We’re seeking an experienced Account Manager to lead both the strategic and operational performance of a large, diverse facilities portfolio. This is a high-impact role combining client leadership, commercial accountability, and senior Facilities Management expertise.

If you’re a commercially astute FM leader who thrives in complex environments and enjoys partnering with executive stakeholders - this role is for you.

Job Description:

The Opportunity

As Account Manager, you will:

• Lead the end-to-end strategic and operational management of a national portfolio

• Act as the primary senior interface between Cushman & Wakefield and the client

• Drive account performance, retention and sustainable growth

• Oversee hard and soft FM service delivery across multiple sites

• Own financial performance including P&L, budgeting and reforecasting

• Lead-governance, compliance, risk management and contractor performance

• Coach and develop a multidisciplinary FM team nationally

• You will play a critical role in ensuring services are delivered safely, efficiently and in line with agreed KPIs, SLAs and commercial objectives.

Key Responsibilities

• Build trusted relationships with senior stakeholders across property, finance, operations and risk

• Lead portfolio reviews, performance reporting and governance forums

• Identify value-add opportunities and continuous improvement initiatives

• Own P&L performance and financial outcomes for the account

• Facilities & Operational Management

• Provide senior oversight of hard & soft FM services nationally

• Ensure planned, reactive and lifecycle maintenance is delivered on time and within budget

• Act as escalation point for critical incidents and emergency response

• Maintain accurate asset registers and portfolio data

• Financial & Risk Management

• Lead annual budget build and forecasting (opex, capex, lifecycle)

• Monitor compliance with WHS, environmental and regulatory obligations

• Manage contractor performance and drive corrective action where required

• Support internal and external audits

• Leadership & Culture

• Lead and mentor Facilities Coordinators and support teams

• Promote a strong “one team” culture across shared services

• Model safety, compliance and professional standards

About You

You are a confident senior FM professional who combines operational depth with strong commercial capability.

You will bring:

• 5+ years’ experience in Facilities Management (national or multi-site portfolio preferred)

• Strong financial acumen including budget ownership and P&L accountability

• Demonstrated experience managing complex client relationships

• Proven ability to deliver against KPIs and SLAs

• Strong understanding of risk, compliance and governance

• Excellent communication and stakeholder management skills

• A proactive, solutions-focused mindset

• Experience in healthcare or complex regulated environments will be highly regarded.

Why Join Us?

At Cushman & Wakefield, we’re transforming the way people work, shop and live. When you join us, you’ll benefit from:

· Competitive salary package

· Career progression within a global organization

· Flexible hybrid working

· Inclusive, supportive culture

· Commitment to safety and wellbeing

We are proud to be an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander people and candidates from diverse backgrounds.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”