Manager of Customer Development

About Crowd Strike

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

Crowd Strike is seeking a dynamic, results-driven Manager of Customer Development to support our rapidly expanding Account Management organization. Leading an elite team of 11 Customer Development Representatives, you will be responsible for driving strategic pipeline generation for our Account Management teams. You prioritize people, processes, creativity, and collaboration while thriving in a high-energy, in-office working environment with cross-functional teams. Your visionary leadership will directly help aspiring CDRs become the next generation of top-performing Account Managers at Crowd Strike. This is a hybrid role & requires you to be within commuting distance + to work from our state-of-the-art Austin office 3 times a week with our CDR teams.

About the Customer Development Team

The Customer Development team is an SDR powerhouse for the Account Management organization. They work exclusively with customers and are laser-focused on identifying cross-sell and upsell opportunities within the customer base.

What You'll Do

• Lead a high-performing team to consistently over-achieve targets and deliver exceptional pipeline quality
• Drive CDRs to execute on strategic weekly campaigns, call-out days, and KPIs including daily metrics, forecasting, and pipeline management
• Engage with SDRs and managers, sharing cutting-edge best practices in outbound prospecting techniques, including phone, email, social outreach, and use of intent data
• Partner with Regional Directors and Managers of Account Managers on territory development, account planning, and weekly/monthly/quarterly updates
• Attract, hire, and develop world-class CDR talent
• Coach, mentor, and motivate to ensure an elite customer sales development team is in place and understands their crucial role in generating revenue for the company
• Provide comprehensive analysis and insights on pipeline creation, lead quality, and team performance to CDR, SDR, and Sales leadership
• Collaborate with CDR stakeholders to ensure the team is fully supported to achieve goals i.e., marketing, operations, enablement, etc.
• Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs and ensuring timely participation in CDR Readiness and Sales Readiness programs

What You'll Need

• At least 1 year of experience as a manager of frontline sales/SDR team
• At least 1 year of closing experience for a technology company preferred
• Proven track record of consistently meeting and exceeding pipeline targets and KPIs
• Exceptional EQ skills, practicing active listening and empathy
• Advanced experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)
• Deep passion for coaching your SDRs/CDRs to peak performance
• Highly organized with superior problem-solving skills and meticulous attention to detail
• Outstanding communication and presentation skills
• Possess a growth mindset: fast learner, motivated, and driven
• Strong understanding of the cybersecurity landscape

Benefits of Working at Crowd Strike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

Compensation

The base salary range for this position for all U.S. candidates is $74,000 - $115,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Equal Opportunity

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. Crowd Strike participates in the E-Verify program.

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