Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: IPO Manager

We are seeking a highly skilled and experienced IPO Manager to lead a team that handles IP/counterfeit related cases and act as the gatekeeper to ensure the legitimacy and authenticity of the products on our platform.

The ideal candidate will be responsible for overseeing the monitoring and management of intellectual property (IP) related issues, ensuring a safe and trustworthy shopping environment for our customers. This role requires strong leadership, excellent communication skills, and a deep understanding of IP monitoring and enforcement.

What will you do?

IP Monitoring:

• Monitor counterfeit products sold on Coupang, manage potential risk factors, and create a safe shopping environment for customers.

• Prevent exposure of counterfeit products by monitoring brand items, reducing customer complaints and confusion.

Seller Gating:

• Verify the distribution channels and sellers for certain categories and brand products to ensure a safe online shopping environment.

• Conduct pre-gating and post-gating reviews to approve or reject product listings based on internal standards.

Counterfeit Detection and Process Improvement (CDPI):

• Collaborate with operational teams to analyze and share data on stopped sales and high-risk sellers.

• Develop automated processes to improve operational efficiency and detect counterfeit products.

Appeals and Escalation:

• Review seller appeals for stopped sales of suspected counterfeit products and ensure only legitimate appeals are approved.

• Verify the authenticity of appeal documents and take necessary actions if documents are found to be falsified.

Intellectual Property Rights (IPR):

• Respond promptly to reports of IP infringement and illegal products, preventing potential risks and ensuring customer trust in Coupang's products.

• Handle and review reports of IP infringement within Coupang.

Essential Qualifications:

• Minimum 5 years of experience in intellectual property, compliance or legal related role.

• Fluent in English at professional level

Strong OA Document Writing Skills:

• Proficiency in creating and managing office automation documents.

Communication Skills:

• Ability to communicate effectively both verbally and in writing.

Monitoring and data analysis Capabilities:

• Ability to conduct thorough and detailed monitoring of products and sellers.

• Able to identify potential trends through analyzing product related data for proactive prevention.

Leadership and Team Management:

• Proven experience in managing a team, with strong leadership skills to guide and support team members.

Recruitment Process

• Application Review

• Phone Interview

• Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.