Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

物流绩效与流程优化专员

核心方向：质量提升与统筹

岗位职责

• 物流供应商绩效管理

• KPI制定与监控： 制定物流全模块的关键绩效指标（KPI），包括但不限于：仓储异常率、报关准时率、海运准班率等。

• 绩效统计与评估： 每月定期统计、分析和评分供应商绩效数据，出具正式的绩效评估报告。

• 奖惩与沟通： 代表公司与供应商进行绩效沟通，明确奖惩机制（包括但不罚款、续约激励或替换等）。

• 物流流程优化与效率提升

• 问题收集与分析： 深入了解仓储岗和运营岗的日常痛点和数据，收集全链路的瓶颈信息。

• 瓶颈梳理与方案输出：梳理和定位物流全链路的流程瓶颈（例如：入仓与报关的衔接延迟、信息传递失误等），并输出明确可执行的优化方案。

• 推动落地与效果跟踪： 协同内部团队和外部供应商，推动优化方案的落地实施，并持续跟踪优化效果，确保流程效率的提升。

• 供应商统筹与风险管理

• 档案管理： 建立和维护标准化的供应商档案，确保信息的准确性和时效性。

• 备选评估： 评估潜在的备选物流供应商，建立评估标准和流程。

• “双供应商”布局：推动和实现核心物流模块（如报关、核心仓储等）的“双供应商”布局策略，以分散风险，确保服务的持续性。

• 合规性管理与数据支持

• 政策跟踪与合规更新： 持续跟踪中韩出口物流相关的政策变化和海关要求，及时更新和调整内部物流管控标准和操作规范。

• 数据汇总与决策支持： 汇总全链路物流数据，定期出具高效的运营分析报表（如时效、成本、异常率等），为管理层决策提供数据支撑。

任职要求

• 教育背景： 本科及以上学历，物流管理、供应链管理、国际贸易或相关专业优先。

• 工作经验： 3年以上物流、供应链或流程优化相关工作经验，有海运/跨境电商物流经验者优先。

• 专业技能： 熟悉物流KPI体系、流程管理工具（如Visio/流程图绘制），具备优秀的数据分析能力（熟练使用Excel/BI工具）。

• 核心能力：具备优秀的跨部门沟通协调和商务谈判能力，逻辑思维清晰，结果导向强。

• **语言要求：**必须有基础的英文读写能力，能流利英文交流者优先。

Recruitment Process and Others

Recruitment Process

• Application Review

• Phone Interview

• Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/