We will look at all seller experiences in Coupang and help you improve on the need for improvement through Insight

Position: Training Specialist

What will you do?

• Develop and manage training materials for all consultation skills in Seller Support
• Organize training operations for new business initiatives in Seller Support
• Training for new Seller Support Consultant / OSP agents
• Onboarding and training operations for new hires in Seller Support

Essential Qualifications:

• Bachelor's degree holder
• More than 3 years of experience working in the training/ e-commerce industry.
• Excellent MS Excel, MS Word, and PowerPoint skills
• Prior involvement in projects aimed at improving customer experience or operational processes.
• Fluent communication skills with related departments, both verbally and in writing
• Flexible handling of new and diverse tasks