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Service Operation

Continental

Service Operation

Continental

Kolkata

·

On-site

·

Full-time

·

2w ago

Required Skills

Customer Service

Sales Support

  • Assist purchasing with new vendor requests, documentation, contacts & setup information.

  • Assist accounts payable with payment allocation queries

  • Assist accounts payable with new customer credit applications, documentation, contacts & setup information.

  • Assist accounts receivable team with any escalated customer credits, outstanding payments & payment allocation queries.

  • Assist BDMs with customer overflow Quotes/ Tenders.

  • Provide high level customer service building relationships with both our customers & vendors providing accurate advice regarding inventory levels, lead times, general enquires & payment date enquires on vendor invoices.

  • Data Entry & Reporting

Collate and load weekly time attendance into HRMS for approval and payment.

  • Raise service and part sales orders within SAP.

  • Create ‘shopping carts/purchase requisitions’ for purchase orders., ensuring accurate allocation of costs & purchasing policy is adhered.

  • Process completed service jobs ensuring cost tracker, customer PO & backing information is accurate.

  • Assist with preparation of End of Month Reporting for finance.

  • Assist HR in monthly Statutary compliance for the service locations

Service Support

  • Coordinates people and processes including inductions , exit process , long absenteeism , unauthorsied absenteeism and other disciplianry matters and authorisations to engage Services personnel for client site based deployment.

  • Ensure up to date training records of licenses, qualifications, high risk licenses, medicals & inductions are maintained for Site Work.

  • Coordinate travel and accommodation as required. Coordinate for implementation of HR policies • Receipting of Goods into SAP.

  • Monitor stock on hand & ensure accuracy is reflected between stock levels & SAP, investigate any discrepancies.

Inventory Management

  • Process & monitor accuracy of stock receipted into inventory.

  • Administer yearly stock take ensuring correct process is adhered.

Office Duties

  • Performs duties of receptionist including answering of telephone, greeting visitors, opening and distribution of incoming mail and prepares inter-company courier bags and outgoing mail on a daily basis.

  • Maintains an efficient office, including filing and keeping of confidential papers.

  • Ordering of employee uniforms.

  • Ensuring office supplies/stationary items are on hand.

Commercial Leasing

  • Sourcing quotes for new requirement vehicles & coordinate with the managers on additional specs/accessories.

  • Coordinate process for vehicle accidents & required steps for drivers.

  • Maintain leasing vehicle spreadsheet & ensure it is updated regularly.

  • Coordinate all invoices are paid & update to date for rent & utilities.

  • Coordinate any repairs & maintenance for branch

Gradution or Masters in Commerce and MBA in HR or finanace will be added advantage . Requires understanding of law in regard to Labour, commercial and EHS and has good communication skills and the ability to train and guide others. Ability to travel interstate to other Service Branches when required.

  • 3 or more years of professional experience in various commercial functions in Mining or Services Industry

  • 3 or more years of experience in industrial production processes

  • 3 or more years in a leadership position, preferably in operational units with functional and disciplinary responsibility for other individuals▪ experience in working with international teams on service related topics and understanding of foreign cultures

Ready to drive with Continental? Take the first step and fill in the online application.

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.

Guided by the vision of being the customer's first choice for material-driven solutions, the Conti Tech group sector focuses on development competence and material expertise for products and systems made of rubber, plastics, metal, and fabrics. These can also be equipped with electronic components in order to optimize them functionally for individual services. Conti Tech's industrial growth areas are primarily in the areas of energy, agriculture, construction, and surfaces. In addition, Conti Tech serves the automotive and transportation industries as well as rail transport.

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About Continental

Continental

Continental

Bootstrapped

An automotive dealer that supplies vehicles, tires, spare parts and accessories to international markets.

201-500

Employees

Anchorage

Headquarters

Reviews

3.8

10 reviews

Work Life Balance

3.5

Compensation

4.0

Culture

3.2

Career

3.8

Management

2.8

72%

Recommend to a Friend

Pros

Good pay and compensation

Great people and coworkers

Good work environment

Cons

Management issues and unrealistic goals

Low salaries for some positions

High stress and pressure

Salary Ranges

0 data points

L2

L3

L4

L5

L6

L2 · Business Operations L2

0 reports

$105,420

total / year

Base

$42,168

Stock

$52,710

Bonus

$10,542

$73,794

$137,046

Interview Experience

2 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

50%

Experience

Positive 0%

Neutral 0%

Negative 100%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Coding Challenge

5

Final Round Interview

6

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience