Construction Business Services is seeking a highly motivated, customer service oriented, and resourceful individual to join its team and contribute to the success of a diverse and growing department within Construction. The successful candidate must be able to recognize the critical importance of teamwork and personal accountability. The ideal candidate for this position must be well organized, meticulous, demonstrate a high energy level, and understand the vital importance of effective stakeholder management and commitment to excellence. This individual must demonstrate the ability to manage multiple assignments, meet deadlines, make sound business decisions, render independent judgments, maintain personal accountability, collaborate with multiple teams, and have a positive work ethic. This role will collaborate with multiple internal business units and external government agencies to secure permits and ensure adherence to all applicable laws, policies, and procedures. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities for working with internal teams and municipalities.

Required Education/Experience- Bachelor's Degree and 5 years or

• Master's Degree and 3 years or

Preferred Education/Experience- Master's Degree

• Relevant Work Experience- Must possess strong oral and written communication skills and can effectively interact with customers, support staff, contractors, regulatory agencies, and various levels of management, required. Required

• Demonstrated Customer Service experience and ability to build and maintain effective internal and external stakeholder partnerships, required. Required

• Proficiency working with Microsoft Office platforms including Word, Excel, PowerPoint, and Teams, required. Required

• Must have excellent organizational skills and ability to successfully complete multiple tasks without compromising quality or timelines, required. Required

• Experience working in a regulated industry, including Utilities, required. Required

• Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities for working with internal teams and government agencies. Ability to interpret and apply laws, policies, and procedures.

• Required Required

• Experience supervising staff and leading teams, required. Required

• Knowledge and experience working with governmental agencies, including Municipalities, the Department of Transportation (DOT) or similar Municipal or State agencies, preferred. Preferred

• Experience using Oracle platforms, CworX Maximo ROPES. Agile with learning new systems, preferred. Preferred

• Familiar with data analysis and reporting, preferred. Preferred

• Project Coordination, Stakeholder Management, Operations Management, Construction Management, Permit management or related experience, preferred Preferred

Skills and Abilities- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Effective interpersonal skills
• Strong written and verbal communication skills
• Ability to simultaneously handle multiple priorities

Physical Demands- Sit or stand to answer a phone for the duration of the workday

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to read small print and symbols

Additional Physical Demands- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Core Responsibilities- Effectively manage and support Con Edisons Permit Management operations within Westchester Municipalities, NY State Department of Transportation, New York State Thruway Authority, and other agencies as applicable.

• Manage and develop a team of union and management employees. Provide leadership, training, motivation, and monitor performance.
• Ensure compliance and timely processing of permits for various departments, including Construction Management Gas & Electric, Public Improvement, Gas Operations, Electric Operations, and others.
• Provide exceptional customer service to internal departments, including Construction Management Gas & Electric, Public Improvement, Gas Operations, Electric Operations, and others.
• Develop and foster strong stakeholder relationships. Liaise between internal and external stakeholders to address and resolve concerns, including planned, and emergency street work issues.
• Effectively manage payments, accruals, and financial reconciliation for permits within Westchester County.
• Ensure compliance with all applicable rules and regulations of NY State, Westchester Municipalities, NY State Department of Transportation, and other agencies.
• Develop pertinent reports and presentations. Routinely communicate with customer groups regarding performance and necessary improvement areas.
• Liaise with municipal and state governmental agencies to foster and advocate for a streamlined permitting process.
• Lead initiatives to standardize and improve the permit application process, ensuring efficiency and compliance across all Municipalities.
• Provide support for the Section Manager and Director with issues such as monitoring and tracking overall departmental performance related to Performance metrics and other assigned tasks necessary for the success of the department.
• Must comply with the Companys Equal Employment policies as well as all Company Safety, Health, and Environmental programs.
• Must understand and be committed to fostering a Zero Accident Culture, Diversity and Inclusion, Achieving Operational Excellence, developing an effective Cost Management culture and Enhancing the Customers Experience.
• Perform other related tasks and assignments as required.
• Identify key strategic initiatives and pursue opportunities to enhance continuous improvement and deliver added value to the organization.